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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
For the price, not bad. Other than the hand towel in our bathroom having hair on it and the fact that the breakfast was an oatmeal stand, pretty good.
The money spent for the room received is more than suffice. A room having a functioning kitchen is a blessing. Other hotels providing equal comfort is priced much higher. Sure you get what you pay for but keep in mind the wear and tear from other hotel guests is what new arrival guest has to endure damages, and there the cycle is continuous. The odor and stain my opinion is from ethnic foods being cooked, and fresh fish is a cause for the discomforting continuous smell. Current staff can not enforce the type of cooking, or a... read more
Business response:
Dear Benjamin, We appreciate your generous rating of Extended Stay America and respect your feelings for our brand. However, we have noted your observations. We look forward to seeing you again.Sincerely,Hotel Management
Needs an update STAT!! A/C unit was very noisy for a nights sleep. Shower was very old and needed replacing to be competitive. Carpet in room was old and worn dirty and needed replacing. Refrigerator had about 15 dents on it and needed to be replaced. Impressive size tv was welcoming but stations were not digital (which is obvious on a big tv). It was a stay at a brand I have never been to and probably will never book at that brand again.
Business response:
Dear Brad, Thank you for choosing us. Although you had a pleasant stay, we are sorry that you felt the need to update the room. Your observations are noted and will be passed to the team for further plan of action. Please let us change your experience to a seamless and memorable one on your next visit.Sincerely,Hotel Management
The staff are friendly we were late checking in around 10pm and someone was available to assist us. However rooms are old, i can smell cigarette but we have everything that we need since we are a family with a toddler. basic toiletries, towels, comfortable bed, kitchen with TV.
Business response:
Dear Wildelyn, Thank you for being our guest. It is glad that you were pleased with our hotel's location and were pleased with the upkeep of the property. However, we are sorry for the inconvenience caused to you in your suite. Our housekeeping team works hard to make the guest happy, and we regret them missing a few spots in your room during your room preparations. We appreciate your business and hope you will consider staying with us again.Sincerely,Hotel Management
Great staff
Meh
Business response:
Dear Christian, Thank you for sharing your rating with us. We are disappointed that you did not get to enjoy the exceptional experience for which we are known. We hope you will give us another opportunity to gain your trust in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 4.1 star rating with 1,096 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.