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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was ok the latch on the back of the door was loose. My key would stop working every time I would exist my room which was annoying
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Nice little place to plan your next move. Nice, quiet, nice kitchen, beds, laundry.
Nice place on the whole. Clean, spacious, trash areas could be more convenient as you must take out your own & I have mobility issues. Laundry is excellent. Outdoor smoking could have some seating area so as to not be so disrespectful to those who do smoke. Again mobility issues make simple walking difficult, so some proper seating is very helpful.
Business response:
Joan, thank you for reviewing your stay at Extended Stay America. We are glad we were able to provide you with a comfortable environment overall. We also appreciate you pointing out the things you would change. Everything we do aims to provide our guests with an excellent hotel experience; therefore, we are grateful for the feedback. Thank you again, we hope you will choose us the next time you visit our area. Sincerely, Hotel Management
Lack of basic amenities, such as wash cloths in bathroom. Soap in shower was open upon arrival.
Business response:
Anne, thank you for being our guest. We regret your disappointment with the amenities during your stay and any inconvenience this caused. We will share your feedback appropriately as we are continually striving to improve our guest experience. We hope you will consider giving us a second chance the next time you are in this city. Sincerely, Hotel Management
Convenient location as it is close to our World Headquarters. My room #155 was clean and pleasant smelling. Room #145, which was occupied by a colleague had the smell of black mold. My colleagues spent most of his time in my room due to the odors in room #145.
Business response:
David, thank you for sharing your review and the details surrounding your recent stay. We apologize for the concerns you and your friend experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. We are grateful for your patience and hope to welcome you back whenever you are in the area. Sincerely, Hotel Management
ddvv
Business response:
Michael, thank you for choosing Extended Stay America and for the excellent rating. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 4.1 star rating with 1,096 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.