This profile has been claimed by the business owner or representative.
Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Chicago - Schaumburg - Convention Center takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have ac... read more
Could be a little cleaner but its definitely not the worst I've stayed in. There is no pool either. Staff is very nice.
Business response:
Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Chicago - Schaumburg - Convention Center takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have ac... read more
The property need some updates- carpet had spots on it, bathtub need to be updated-couldn’t force myself to stepped in. TV didn’t work, no coffee makers in the room. The personnel was nice and it was ok to spend one night after long way home. We choose this one because it was convenient location to hit the road the next day.
Business response:
Dear Jola, Thank you for evaluating our hotel. Our goal is to provide every guest with an outstanding visit. Therefore, please accept our apologies for failing to meet all your expectations. Although we are happy our convenient location served the purpose of your visit, we sincerely regret the issues which impacted your experience. We appreciate you pointing out how we can improve. We assure you your valuable comments have been duly noted, and we will certainly address them with the appropriate individuals. We hope you will ... read more
Económico
Business response:
Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Chicago - Schaumburg - Convention Center takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have ac... read more
Property okay
Business response:
Dear Mary Jane, We are pleased your stay was enjoyable, and we want to thank you for your nice rating. On behalf of all of us at Extended Stay America, we invite you for another outstanding visit.Sincerely,Hotel Management
There were no dishes in the room. No blanket on the bed. Staffs was not rude but sort of non chalant. It wasn't horrible but could be better.
Business response:
Dear Kaylea, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We are continually striving to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely,Hotel Management
The room is dirty and needs to be cleaned and renovated. Got a suite for a room with a kitchenette and didnt get any utensils to cook or eat with. Very disappointing.
Business response:
Dear Emily, Thank you for staying with us and posting your review. We hope you enjoyed a pleasant stay despite the various issues you encountered during your time with us. We continually strive to improve our services and accommodations, and we thank you for pointing out your concerns. We will share your feedback with our housekeeping team to ensure a clean and fresh environment for our future guests at all times. Moreover, to ensure the cleanliness of kitchenware, we make these items available at the front desk, and our tea... read more
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,225 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.