Extended Stay America - Chicago - Schaumburg - Convention Center

Business response:

Dear NANDEESH, Thank you for posting a review of your recent stay. We are happy your overall experience was pleasant. However, we want to apologize for the temporary issue with our lights. Unfortunately, maintenance issues arise from time to time, and once identified, we work as quickly as possible to get everything fully operational. We appreciate you choosing our hotel, and we hope you will give us another opportunity to provide you with the experience you deserve. Thank you! Sincerely,Hotel Management 

Business response:

Dear Naveen, Thank you for being our guest. We are happy that you had a good visit. However, we are sorry that the housekeeping team overlooked a few things in your suite, and the same is discussed with them to ensure it is not repeated. On behalf of everyone here at Extended Stay America, we invite you to stay with us again!Sincerely,Hotel Management 

Business response:

Dear Atakan, Thank you for taking the time to review your stay with us. We are pleased that you found us to be of great value, and we certainly appreciate your comments about our location. However, we apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to ensure this does not happen again. We value your feedback as we strive to improve our guest experience. It was a pleasure hosting your visit, and we hope to make it up to you on a fut... read more