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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was very friendly
Business response:
Dear Luis, it is always very encouraging to see such positive scores concerning your recent experience at Extended Stay America. It is lovely to know that your interactions with our staff have been exceptional. We will certainly share your words of appreciation with them. We hope to welcome you back soon.Sincerely,Hotel Management
OK I was disappointed that there were no kitchen items in room. I had to go to the desk and ask for them. The bed and pillow were awesome. A pleasant surprise. The carpet was pretty threadbare but clean. The window was broken and taped up. Judging from the tape it had been broken for a while. The fellow on duty when I arrived had no knowledge of the area and could not direct me to any restaurants.
Business response:
Dear Gary, Thank you for taking the time to leave feedback regarding your visit. Please know we are committed to providing the highest hospitality level for every guest; therefore, we hope you will accept our apologies that this was not your experience. Your concerns are being shared with the appropriate individuals, and we hope you will consider giving us another chance to provide you with the perfect stay you deserve.Sincerely,Hotel Management
Nice staff
Business response:
Dear Luis, thank you for choosing Extended Stay America for your recent accommodations. We appreciate you mentioning our friendly, helpful staff. We pride ourselves on 100% guest satisfaction, so we are thrilled this was your experience. Your compliments will be shared with the team to let them know their efforts were noticed. We appreciate you being our guest and hope to welcome you back soon!Sincerely,Hotel Management
Great place
Good value Good value, clean with no extra amenities.
Excellent
Clean and comfortable place. Spacious, clean room, comfortable bed and clean linen. But there was no comforter or thick blanket to keep warm in bed, there was just a thin white blanket. Corridors had odors.
Business response:
Dear Subbarao, thank you for choosing our hotel for your visit. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 4.1 star rating with 1,096 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.