This profile has been claimed by the business owner or representative.
Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bed sheets are not clean and water leaks in the bathroom sink.
Business response:
Dear Naveen, Thank you for being our guest. We are happy that you had a good visit. However, we are sorry that the housekeeping team overlooked a few things in your suite, and the same is discussed with them to ensure it is not repeated. On behalf of everyone here at Extended Stay America, we invite you to stay with us again!Sincerely,Hotel Management
Dirty room Nice location and decent price but the room was very dirty
Business response:
Dear Atakan, Thank you for taking the time to review your stay with us. We are pleased that you found us to be of great value, and we certainly appreciate your comments about our location. However, we apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to ensure this does not happen again. We value your feedback as we strive to improve our guest experience. It was a pleasure hosting your visit, and we hope to make it up to you on a fut... read more
No warm comforter- no phone charging spot, all new employees
Business response:
Dear Michael, thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We strive to provide outstanding hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services. We are truly sorry and hope you will consider giving us a second chance in the future.Sincerely,Hotel Management
Room had a tv that didn't work, moved to another room.
Hotel was a little outdated by front desk staff was very nice
Business response:
Dear Theresa, thank you for choosing to stay at Extended Stay America. We are glad you had a pleasant stay and enjoyed our warm hospitality. We will surely share your compliment with our staff. Your observation regarding our property is being discussed with our Brand Leaders, who are finalizing our hotel's future refresh. We hope to host your next visit when your travels bring you to this city.Sincerely,Hotel Management
Service was great. Hotel is very dated though. Carpet in room was stained and dirty. Breakfast was non existent.
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 4.1 star rating with 1,096 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.