Extended Stay America - Chicago - Schaumburg - Convention Center

Business response:

Latonia, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Triniece, thank you for posting a review of your recent stay. We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry for not meeting all of your expectations. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback. Sincerely, Hotel Management 

Business response:

John, thank you for your candid review. We apologize for the concerns you had due to the carpet in your room; thank you for bringing this to our attention. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. We are glad that you enjoyed other aspects of our hotel, including our bedding. Hopefully we will have the opportunity to make it up to you on a future visit. Thank you again. Sincerely, Hotel Management 

Business response:

Jessie, thank you for sharing your feedback on your stay. We sincerely apologize for the cleanliness and maintenance issues that impacted your visit and not providing attentive service. We never mean to disappoint our guests, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters with the respective teams to address them appropriately. We are grateful for your patience and hope you will return so that ... read more