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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lack of basic amenities, such as wash cloths in bathroom. Soap in shower was open upon arrival.
Business response:
Anne, thank you for being our guest. We regret your disappointment with the amenities during your stay and any inconvenience this caused. We will share your feedback appropriately as we are continually striving to improve our guest experience. We hope you will consider giving us a second chance the next time you are in this city. Sincerely, Hotel Management
Convenient location as it is close to our World Headquarters. My room #155 was clean and pleasant smelling. Room #145, which was occupied by a colleague had the smell of black mold. My colleagues spent most of his time in my room due to the odors in room #145.
Business response:
David, thank you for sharing your review and the details surrounding your recent stay. We apologize for the concerns you and your friend experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. We are grateful for your patience and hope to welcome you back whenever you are in the area. Sincerely, Hotel Management
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Business response:
Michael, thank you for choosing Extended Stay America and for the excellent rating. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Great, couldn't fault anything at all
Friendly staff great service just couldn't get room booked
Business response:
Thank you for choosing our hotel and taking the time to share your review. While we are glad you were pleased with our hospitality, we are sorry for the minor inconvenience caused with your reserved room. We have shared your feedback with the appropriate team to ensure we are more diligent during such situations as we advance. We are grateful for your patience and understanding. We hope that the remainder of your stay made up for the inconveniences caused, and we look forward to welcoming you back for the seamless experience... read more
Nice for rhe price
Business response:
Latonia, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,159 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.