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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The washroom light was not functioning. It was an unpleasant experience
Business response:
Dear James, thank you so much for your fantastic review! We’re delighted to hear you enjoyed your stay with us. Your kind rating inspires our team to keep providing excellent service. We look forward to welcoming you back soon! Sincerely, Hotel Management.
The staff was really really nice and welcoming. The rooms have a really strong smell of cigarettes even though it’s a non smoking hotel. Other than that it’s a pretty chill stay.
Business response:
Jacqueline, thank you for choosing Extended Stay America. We are glad your stay with us was pleasant and that you loved the service from our staff. However, we regret the issue you had with your suite. Please know even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you once more for bringing this to our attention. It was our pleasure hosting you, and we look forward to making your next stay with us perfect. Sincerely, Hotel Management
Room was ok the latch on the back of the door was loose. My key would stop working every time I would exist my room which was annoying
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Nice little place to plan your next move. Nice, quiet, nice kitchen, beds, laundry.
Nice place on the whole. Clean, spacious, trash areas could be more convenient as you must take out your own & I have mobility issues. Laundry is excellent. Outdoor smoking could have some seating area so as to not be so disrespectful to those who do smoke. Again mobility issues make simple walking difficult, so some proper seating is very helpful.
Business response:
Joan, thank you for reviewing your stay at Extended Stay America. We are glad we were able to provide you with a comfortable environment overall. We also appreciate you pointing out the things you would change. Everything we do aims to provide our guests with an excellent hotel experience; therefore, we are grateful for the feedback. Thank you again, we hope you will choose us the next time you visit our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,159 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.