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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bathroom didn’t work from December 30th through my extended stay January 3rd. I reported it and was given a plunger to deal with the clogged toilet because guess don’t get daily service unless it’s over 7 days stay. I decided to leave on 3rd instead of 4th as scheduled. I asked to be refunded the night of 3rd and 4th since I was inconvenienced but was told it’s refundable. I otherwise had a wonderful stay. I think the problem was the cold weather or recent snow!
Business response:
Thank you for choosing our hotel. We are sorry for the maintenance issue you encountered in the bathroom and regret the inconvenience caused. We have taken note of your feedback and have shared it with the maintenance team to make necessary changes. Thank you for the nice rating, and we hope to welcome you back in the future for a perfect stay. Sincerely, Hotel Management
Slightly older building, worn down a bit. But clean
Business response:
Thank you for being our guest. We are pleased you liked the cleanliness of our property, but we are sorry we missed meeting some of your expectations. We value your feedback and hope to see you again in the future. Sincerely, Hotel Management
Room not ready
Business response:
Thank you for your review. We are sorry for the unfortunate delay in getting your accommodations ready for your arrival. Your comments have been shared with our front desk and housekeeping associates to ensure a better experience going forward. We hope you will consider giving us a second chance to provide the hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 4.1 star rating with 1,096 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.