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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelly The hotel itself was okay. The room as soon as we walked in had a very funky smell. The smell was overwhelming, we bought our own air freshener and spray and that thankfully captured the smell.
Business response:
We apologize for the smell you encountered in your room. We work hard to provide a clean and comfortable environment for your stay and we're sorry that the smell compromised your experience. We have alerted our housekeeping department and we are working to rectify the issue. We appreciate you alerting us to this issue, and we hope that you will come back and stay with us again. Sincerely, Hotel Management
The clerk that checked me in was very pleasant and patient. I appreciate how she went above and beyond to see to it that i was able to check in and get rest.
Business response:
Thank you for reviewing your stay at Extended Stay America. We are delighted to read that our front desk staff went a step beyond to make your stay more comfortable. Your compliments will surely be shared with her. We enjoyed having you as our guest and hope to have the opportunity to welcome back on a future visit. Sincerely, Hotel Management
Close to restaurants , convenience relaxing quite.
Business response:
Thank you for staying at Extended Stay America. We were so pleased to read your kind words about how much you enjoyed your recent visit to the area. Thank you for your comments about our hotel location. We are glad that you appreciated our convenient location close to area restaurants. Thank you for being our guest. We hope to have you return soon. Sincerely, Hotel Management
I loved that there was a two burner stove and refrigerator in the room, however the dishes made available were not thoroughly cleaned nor was it a complete set. Additionally our room had no television available and the staff did not offer the wifi password or the dishes/cookware. Also our room keys kept failing.
Business response:
Thank you for being our guest. Although you liked our kitchenette facility, we are sorry for the issues you encountered and regret the inconvenience it caused. Your comments will be shared with the appropriate teams to improve our accommodations and services moving forward. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
Nice stay for a quick over night. We needed a place to crash for the night and this place was perfect for the location and the price. The room was clean and the bed was comfortable enough. There were a couple of dogs in the building that we could hear barking as we were trying to go to bed but they stopped barking after 10 minutes. Otherwise everything else was fine.
For starters when i checked in i had to wait 8 minutes for the front desk clerk to wait on us with no one in line before us. My fiance and I had luggage/bags and its not very welcoming or a good impression on the business having to wait on the clerk as soon as we walk in. The guy was well behaved and helped us out accordingly afterwards. When i enter my room (219) I have to say the lay out and first impression was great. As im putting a couple snacks away in the cabinents (i rented the king studio) I found a full garbage can... read more
Business response:
Thank you for your recent stay with us. Although you had an overall satisfactory visit, we apologize to read in your review that we fell short with our housekeeping services. We have shared your comments with our housekeeping team, and they are working diligently to make sure that we do not repeat these service issues in the future. We are also sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service and the feedback we receive, good or bad, helps us to improve o... read more
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 4.1 star rating with 1,096 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.