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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front desk staff member on check-in was a not polite. Sort of not well trained on customer service. Did not even get the information for WiFi nor the room number.
Business response:
Thank you for evaluating your stay with us. We are glad you had a pleasant stay overall. However, we apologize for the unprofessional behavior of our staff. We will share your comments with our team and make sure we are more consistent in our service delivery. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management
Bathroom was filthy smoke all the time in my room no iron was bad experience
Business response:
Thank you for taking the time to share your review. We are sorry you did not enjoy your stay and regret the issues you encountered with your bathroom. We have shared your concerns with the housekeeping team to be more diligent in their efforts going forward. We appreciate your business and hope to see you again in the future for a much better experience. Sincerely, Hotel Management
Business response:
Dear John, we are so thrilled to see that you had such a positive stay. Our team works hard to provide a great experience and your feedback motivates them to continue that work! Thank you again for being our guest and we hope to welcome you back to the hotel again soon. Sincerely, Hotel Management.
It was a great place to crash after a long day figure hunting. We will be back
Business response:
Thank you for posting a review about your experience at Extended Stay America. We are delighted to read you liked everything we had to offer and that you had a comfortable stay with us. Your rating is appreciated, and we look forward to your return visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,159 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.