Extended Stay America - Chicago - Schaumburg - I-90

Business response:

Dear John, thank you for the positive feedback! We’re thrilled to hear you had a very good stay with us. Your satisfaction is our top priority, and we’re glad to know we met your expectations. We look forward to welcoming you back for another great experience! Sincerely, Hotel Management. 

Business response:

Dear Frank, thank you for your feedback. I’m sorry to hear that our breakfast offering did not meet your expectations and that you found the cleanliness lacking. We’ll review our breakfast description to ensure it accurately reflects what we provide and address the cleanliness issues you mentioned. Your input is valuable, and we appreciate you bringing these concerns to our attention. Sincerely, Hotel Management. 

Business response:

Dear Ros, thank you for the positive feedback! We’re thrilled to hear you had a very good stay with us. Your satisfaction is our top priority, and we’re glad to know we met your expectations. We look forward to welcoming you back for another great experience! Sincerely, Hotel Management. 

Business response:

Dear John, thank you so much for the perfect rating! We’re delighted to hear you had a fantastic stay with us. Your satisfaction means the world to us, and we can’t wait to welcome you back for another exceptional experience. Sincerely, Hotel Management. 

Business response:

Dear Brian, Thank you for your suggestion. At Extended Stay America, we always appreciate feedback from our guests. We will consider adding an ice machine to enhance your experience. Your input is valuable as we strive to make every stay enjoyable.Sincerely,Hotel Management 

Business response:

Dear Kany, Thank you for your feedback. We apologize for any inconvenience caused by the condition of the building, room, and furnishings. We're also sorry that our grab-and-go breakfast did not meet your expectations. Your suggestion to clearly state this is noted, and we'll work on better communication. We appreciate your comments as they help us improve, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management 

Business response:

Dear Sleepy, thank you for your feedback. We’re glad to hear that your stay was okay. We strive to provide a great experience for all our guests and hope to have the chance to make your next visit even more enjoyable. We look forward to welcoming you back! Sincerely, Hotel Management. 

Business response:

Dear Alicia, Thank you for your feedback. We're pleased to hear that you appreciated our pet-friendly policy and were able to bring your dog with you. We understand how important it is for many of our guests to travel with their pets, and we strive to make their stay as comfortable as possible. We look forward to welcoming you and your furry friend back to Extended Stay America soon!Sincerely,Hotel Management 

Business response:

Dear Louey, thank you so much for your kind words! We’re delighted to hear that you found us to be an excellent choice. Our team is dedicated to providing a memorable experience, and it’s great to know we hit the mark. If you have any specific highlights or suggestions for how we can continue to improve, we’d love to hear them. We look forward to your next visit and hope to exceed your expectations once again! Sincerely, Hotel Management.