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Extended Stay America - Chicago - Skokie
- Hotels
- Skokie, IL
About this business
Location details
5211 Old Orchard Rd., Skokie, IL, 60077, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Erika, thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize for the difficulties you encountered. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Lazy clean up The room had A very weird smell to it and the stains all over the counter. There was garbage left over from the pervious people there in the garage can. The bathroom only had one roll of Toilet paper and the toilet and stains as well
Business response:
Jonathan, thank you for taking the time to post your thoughts about your recent visit. We apologize that steps were missed in the preparation of your room, and we want to assure you this has been addressed. We only wish we had the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
it was terrible. I've stayed at these before and they were well kept. I may just be getting old.
It just seemed like everything was off at the moment, but this may also have been due to certain things not being available.
Business response:
We regret your disappointment with some of our amenities not being available during your stay due to the current circumstances. Everything we do is in the best interest of our guests and associates, so we appreciate your patience. We value your business and hope to welcome you back soon. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Samantha, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
I booked for two nights..i rejected the first room was badly smelly like dog urine...the second room the bedsheet was smelly and full of human and dogs dog's hairs..i left for early check out waiting for the manager from 10 am to 11.30 pm to request a partially refund there is no management..only the vleaning lady doing the laundry insida the front desk..i contact the expedia customer services they tried to contact the manager but no answers..actually even expedia ignore the complaint..
Business response:
Thank you for being our guest. We are sorry for the disappointing stay and the unpleasant experience. We also apologize for the cleanliness issue you encountered and regret the inconvenience it caused. We will share your concerns with the appropriate team to ensure a better experience going forward. We hope you will consider giving us a second chance to provide the hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Skokie
How is Extended Stay America - Chicago - Skokie rated?
Extended Stay America - Chicago - Skokie has a 3.4 star rating with 2,472 reviews.
When is Extended Stay America - Chicago - Skokie open?
Extended Stay America - Chicago - Skokie is open now. It will close tomorrow at 12:00 a.m.