This profile has been claimed by the business owner or representative.
Extended Stay America - Chicago - Skokie
- Hotels
- Skokie, IL
About this business
Location details
5211 Old Orchard Rd., Skokie, IL, 60077, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not accommodating
Business response:
We are very sorry for not meeting your expectations during your visit to our hotel. We never want a guest to leave unhappy, and we are disappointed this was your experience. We do hope you will reconsider staying should your travels bring you back to our area. Sincerely, Hotel Management
The internet service was sporadic and no one seemed to be able to do anything about it. The front desk would give out a phone number for ESA which was NEVER answered and if you left a phone number for a call back you NEVER got a return call. The front desk staff never seemed to know what was going on and during a internet outage they just hung up when you called them no answer, just a hang up. The population in the hotel seemed to be entirely made up of welfare folks on the dole. The TV service was very limited, and was pret... read more
Business response:
Thank you for choosing our hotel and for taking the time to write a review. We are disheartened to read about the unsatisfactory service you experienced and for the issues with the internet and the television. We will discuss your comments with our front office and maintenance teams to take appropriate actions. We value your feedback and hope you will give us the opportunity to host you again and provide you with the service you deserve. Sincerely, Hotel Management
I would not recommend this hotel. We stayed with our kids and we didn’t feel comfortable staying there. It was very disappointing. The smell in the room and the halls was very bad.
Business response:
Thank you for selecting our hotel. We apologize for the discomfort you had and for not meeting your expectations for a pleasant stay. We will follow up on your feedback with our housekeeping team to ensure we are well-poised on your next visit. We hope you will consider staying with us again so we can prove our dedication to a refreshed guest experience. Sincerely, Hotel Management
Horrible. Didn’t even spend the night because it was so dirty but hotel refused to refund my stay. No enforcement of mask wearing and the place was super dirty. Filled with vagrants and a rough crowd-did not feel safe at all.
Business response:
Thank you for taking the time to post a review. We apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We also want to inform you that it has been a top priority to coordinate our efforts throughout our hotel to ensure continuity in keeping our guests safe. Therefore, we appreciate you bringing this to our attention so we may take proper action. We hope to have the chance to welcome you back and redeem ourselves. Sincer... read more
The workers seem to not give out privacy. Everyone knows checkout is at 11 and for someone to knock on my door asking
Business response:
Thank you for being our guest. We are sorry to read your comments and regret any inconvenience had due to our associates. We appreciate your constructive feedback and hope to serve you again in the future. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
no hot water...wasn't even given a partial credit for the room...have to pay extra for strong Internet
Business response:
Thank you for choosing to stay with us. We were sorry to read that we did not live up to your expectations and apologize for the difficulties you had with the water temperature. We will share your comments with our department heads so that we can take corrective actions. We would appreciate you giving us another opportunity so you can experience our hotel as you should have on this visit. Sincerely, Hotel Management
Business response:
Thank you for staying with us and leaving your rating. We want every guest to have a positive experience, and we are disappointed that we did not succeed in our goals. Although your experience is not typical of the service we provide, we have room to improve. We hope you will allow us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Skokie
How is Extended Stay America - Chicago - Skokie rated?
Extended Stay America - Chicago - Skokie has a 3.4 star rating with 2,472 reviews.
When is Extended Stay America - Chicago - Skokie open?
Extended Stay America - Chicago - Skokie is open now. It will close tomorrow at 12:00 a.m.