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Extended Stay America - Chicago - Skokie
- Hotels
- Skokie, IL
About this business
Location details
5211 Old Orchard Rd., Skokie, IL, 60077, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There is no breakfast, cleaning the rooms once a week, the towels are not clean and I could not sleep well because of the noise from the workers starting at five in the morning
Business response:
Thank you for staying at our hotel. We are sorry for the disappointment you had with our housekeeping policy and grab-and-go breakfast. We will make a note of your feedback as we plan any changes to our breakfast. We also apologize for the noise issue you experienced and regret the inconvenience it caused. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. We hope to have the chance to make it up to you. Sincerely, Hotel Management
Some jerk walking around at 3 or 4am with a walkie-talkie cranked at full volume, I lost the last 4 or 5 hours of sleep due to this. Nothing done about it. Thanks a lot. Nothing like paying for a room to get some rest, then losing half your rest and waking up to the absolute minimum in breakfast. There are more economical hotels that have better breakfast, and I'll be choosing one of those next time instead. Very disappointing. Never staying here again.
Business response:
Ernie, we appreciate you taking the time to post comments about your experience. We are sorry your sleep was disturbed by noise from nearby guests. Our front desk is available to resolve issues, and we are sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. We also regret the disappointment you had with our grab-and-go breakfast. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and ... read more
Hotel needs an update. Front desk was not staffed on arrival. Long delay to get service. Hotel and room did not smell good. Many items in room broken or breaking.
Business response:
Brian, we are sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service and the feedback we receive, good or bad, helps us to improve our services going forward. We will share your concern with the team so that such instances are not repeated. We also apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service... read more
Crack town Not what I expected. No coffee maker and kitchen items in room. No ironing board or in room safe as stated in description. Hallways looked as if they had a vacuuming issue.
Business response:
Thank you for staying with us. We apologize for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities. These items are available and complimentary at the front desk at any time. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. We hope y... read more
Barely acceptable. OK for an overnight stay but this property is in dire need of updating.
Business response:
Susan, thank you for being our guest. We are sorry our property was not to your expectations and regret the inconvenience caused. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
You only get one 1st impression. Upon arriving the garbage right in front of the main entrance to the hotel was overflowing with garbage. So much so that there was no room for the trash I wanted to toss in there. Then the appearance of ALL the staff is very Unprofessional. Staff lack people skills. I was very disappointed with this hotel. I assumed it would be an above average hotel considering its located extremely close to the Old Orchard Mall..Boi was I surprised. Being from out of th iook me I would never atay here again... read more
Business response:
Thank you for your review. We are sorry our hotel's accommodations and service did not meet your expectations. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service but also our facilities going ahead. Your comments have been shared with management for further review and improved coordination of our efforts. We would like to regain your trust and hope to serve you again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Skokie
How is Extended Stay America - Chicago - Skokie rated?
Extended Stay America - Chicago - Skokie has a 3.4 star rating with 2,471 reviews.
When is Extended Stay America - Chicago - Skokie open?
Extended Stay America - Chicago - Skokie is open now. It will close tomorrow at 12:00 a.m.