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Extended Stay America - Chicago - Skokie
- Hotels
- Skokie, IL
About this business
Location details
5211 Old Orchard Rd., Skokie, IL, 60077, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelled bad in the room. The first room I had was so bad my eyes rested up. The front desk staff eagerly gave me another room which was better but the bathroom smelled like a smoking lounge.
Business response:
Thank you for your review of your stay. We apologize for the odor you encountered in your initial room and are sorry for the inconvenience you experienced due to smoke in your second suite. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention, and we will share your feedback with our housekeeping team for review and action. We value your comments and hope you will give us another chance to redeem ourselves. Sincerely, Hotel Management
Disappointing stay. Lobby was in need of sweeping the floor, no attendant on duty at 6 am to put out the offered coffee in the advertising. Broken stove only one burner worked. Refrigerator was turned off or not functioning.
Business response:
Steven, thank you for your review. We apologize for not being able to provide you with coffee and regret your disappointment. We are also sorry for the maintenance issues you encountered with the refrigerator and the stove. We will share your concerns with the appropriate team to fix it immediately. Your comments regarding the lobby have been shared with the housekeeping team to review and action. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodati... read more
Paid fully money for two rooms and got confirmation. But front desk told there was not rooms available and overbooked
Business response:
Dear Guest, Thank you for reaching out to us with your review. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We would be happy to take a closer look at your reservation details. We would appreciate additional information so we may properly investigate and follow up with you. Your satisfaction is very important to us and we look forward to resolving this matter with you. Sincerely, Hotel Management
Every inch of the property was dirty, elevator, hallways, room - you name it. The entire place including the room smelled like someone just smoked.
Business response:
Thank you for your review of your stay. We apologize for the cleanliness issues you encountered and are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention, and we will share your feedback with our housekeeping team for review and action. We value your comments and hope you will give us another chance to redeem ourselves. Sincerely, Hotel Management
On Wednesday, July 17, 2019 my United Airline flight from San Francisco to Newark was diverted to Chicago’s O’Hare airport and passengers were told the flight would resume the next day. Upon landing at O’Hare I used my cell phone and the Internet to try and locate a room for the night. Around midnight on July 17, the Expedia website claimed that Expedia had reserved a room for me at the “ Extended Stay America Chicago - Skokie“. After receiving the information from Expedia that a room had been reserved for me, I called the “... read more
Frequently asked questions about Extended Stay America - Chicago - Skokie
How is Extended Stay America - Chicago - Skokie rated?
Extended Stay America - Chicago - Skokie has a 3.4 star rating with 2,472 reviews.
When is Extended Stay America - Chicago - Skokie open?
Extended Stay America - Chicago - Skokie is open now. It will close tomorrow at 12:00 a.m.