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Extended Stay America - Chicago - Skokie
- Hotels
- Skokie, IL
About this business
Location details
5211 Old Orchard Rd., Skokie, IL, 60077, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room smelled horribly of cigarettes smoke, especially when the bathroom light/vent was turned on. It smelled as if someone was smoking in the room with you. I tried to open the windows, but they didn't open. Each of the two nights we arrived back late and didn't ask to switch rooms due to the late hour. It was an awful experience that I hope to never experience again. The reservation also said there was a Continental breakfast. The "grab and go" granola bars and oatmeal packets were completely sub par, and nothing like I... read more
Business response:
Katie, we appreciate you choosing our hotel and taking the time to share your concerns. Please accept our apologies for the disruption to your stay caused by the smell of smoke. While smoking is allowed in certain areas, it should never interfere with our guests having an excellent stay, and we hope you will accept our sincerest apologies. We are also sorry our complimentary breakfast offerings did not meet your satisfaction. Your feedback will be shared with our team to prevent such problems going forward. We hope you will ... read more
Nothing . The room was dirty. The facility was dirty and smelled. Several other people checking in complained of the same.
Business response:
Thank you for your feedback. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Thank you again for your feedback. Sincerely, Hotel Management
My experience was horrible! I got into town went to my hotel and was told they don't have any clean rooms.
Business response:
Thank you for your review. We are disappointed for not being able to make you stay with us this time. We will be sharing your feedback with our entire staff, and we will take the appropriate steps to prevent these issues from repeating. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
I’ve never felt so uncomfortable like in this hotel
Business response:
Kristina, First and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Dirty lobby. Interior of the room was cleaner, but I think I saw a mouse dropping. You have to ask for kitchenware and they weren't too clean. Also no wine opener.
Business response:
Dear Guest, Thank you for taking the time to write a review of your stay. We take your concerns very seriously and appreciate you bringing them to our attention. We would appreciate additional information so that your concerns can be addressed with our housekeeping team. Thank you again, and we hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Cable t.v. Was ok. Microwave was fine room looked clean on the outside
Business response:
First and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Just a lot of annoyances all at the same time. Took 20 minutes to check in due to a problem with their process. I have stayed there several times prior without this problem. They gave me the wrong keycard to the room and I had to drag my luggage back down to the front desk to get it fixed. No drinking cups in the room. Tried to call front desk after 20 minutes on hold just gave up and took my medicine drinking from my hands. Like I said just a lot of little things to annoy you after a long day of traveling.
Business response:
We appreciate your loyalty to our hotel. Although your past experiences have been great, we apologize for not being able to continue to charm you on your recent visit. Please accept our apologies for the poor service provided by our associates at the front desk and that we could not provide you with the level of attention you deserved. Surely there is room for improvement, so it has been discussed with the head of the appropriate team in an effort to enhance our service level going ahead. Please give us another opportunity t... read more
Frequently asked questions about Extended Stay America - Chicago - Skokie
How is Extended Stay America - Chicago - Skokie rated?
Extended Stay America - Chicago - Skokie has a 3.4 star rating with 2,472 reviews.
When is Extended Stay America - Chicago - Skokie open?
Extended Stay America - Chicago - Skokie is open now. It will close tomorrow at 12:00 a.m.