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Extended Stay America - Chicago - Skokie
- Hotels
- Skokie, IL
About this business
Location details
5211 Old Orchard Rd., Skokie, IL, 60077, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad odor thhrough out hotel, no house keeping service, outdated bathroom, rusty sink.
Business response:
Norman, you are absolutely correct to expect a clean, well-maintained property as your home away from home, and we sincerely apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on impeccable attention to detail in all areas of our property. We regret the inconvenience caused, and please give us another chance to provide you with a much better experience. Sincerely, General Manager
DON'T STAY HERE WORST HOTEL. THE ENTIRE HOTEL STUNK OF CIGARETTE SMELL, BREAKFAST AND COFFEE WAS HORRIBLE. LUCKILY MY SON AND I HAD ONLY ONE NIGHT THERE. WOULD NOT STAY THERE EVER AGAIN.
Business response:
I apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment, and I am sorry for the smell has compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you for your feedback, and we hope you will consider giving us another chance to serve you better. Sincerely, General Manager
Run Down, Poor Quality Pay a bit more and go elsewhere. This hotel is old, gross, dirty and stinks. We spent 7 long nights here and will never come back. The blankets are like sandpaper, the rooms are dirty and run down, the whole hotel reeks of smoke, even though it's supposed to be totally smoke free, the air conditioning spit out damp wet air and the bathroom was dingy with screeching pipes and water that was only hot. No kitchen items in the kitchen. Everything had to be picked up at the front desk, which was tricky with... read more
Business response:
Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a wonderful experience to all our guests. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, General Manager
It's really so bad When I booked the room I read there breakfast and pool and the name Hampton inn , it's ok if different hotel but the room it was dirty and the man work front desk he so bad IPhone back a cup on the floor and i have picturer
Business response:
Ziyad, please accept my apology for not living up to your expectations during your visit. We are extremely sorry for the cleanliness and service issues you encountered while you were here. Your review will be taken as a tool to ensure that all procedures within our housekeeping and front desk departments are being followed. We hope you will consider giving us another chance the next time you are in our area. Sincerely, General Manager
my stay was not very clean, you had to bring used towels down to the front desk for getting clean ones. That was not known ahead of time. Only when you stay 7 days, will they even clean your room. Just old and prepackaged muffins were available for morning "continental" breakfast. Oh, I forgot to mention instant oatmeal packages were sometimes brought out. I was there for a total of 5 days.
Business response:
Thank you for your stay with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean, comfortable and well maintained hotel with a friendly staff at a good value. Thank you again for staying with us and ... read more
Business response:
Ramazan, thank you for taking the time to rate your visit. Our number one priority is to make sure you receive an outstanding experience, so I am sorry we fell short while you were here. We hope you will consider giving us another chance to impress you on a future visit. Sincerely, General Manager
Be more professional to get good business Bed was not comfortable can't sleep whole night
I was racially profiled accused of smoking marijuana in my road
Worst experience at a hotel in a very long time
Frequently asked questions about Extended Stay America - Chicago - Skokie
How is Extended Stay America - Chicago - Skokie rated?
Extended Stay America - Chicago - Skokie has a 3.4 star rating with 2,471 reviews.
When is Extended Stay America - Chicago - Skokie open?
Extended Stay America - Chicago - Skokie is open now. It will close tomorrow at 12:00 a.m.