Extended Stay America - Chicago - Skokie

Business response:

Thank you for choosing our hotel for your stay. We apologize for service issues you had and for failing to meet some of your expectations. We have discussed your feedback with our team, and we’re taking immediate actions so in order to prevent these problems from occurring again. Please know, all our rooms have a full-size refrigerator which has ice trays in it for our guests’ convenience. Therefore, we do not have the ice machine on our property. We have taken a note of your feedback regarding our grab-and-go breakfast in o... read more

Business response:

Marlene, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made to solve these problems. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management 

Business response:

Bonnie, we apologize that we didn’t explain our kitchenware policy to you upon arrival and the issues you experienced while you were here. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Your feedback for the bed sheets has been discussed with the concerned team to review and action. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We apologize for one of our staff member being rude to you while you were here. Your feedback is of utmost value, and we will use it as a training tool to ensure our associates deliver better service going further. Please consider giving us another chance to provide you with a better stay in the near future. Sincerely, Hotel Management 

Business response:

Thank you for your feedback. Please accept our apologies for the cleanliness issues you experienced and for failing to meet your expectations with our facilities during your stay. We have discussed your feedback with our housekeeping team, and we will be more diligent in our efforts. We also assure you that we will share your observations regarding the need to update with the people in our organization who are responsible for formulating plans for future renovations. We hope to have another chance to prove ourselves to you o... read more

Business response:

Thank you for being our guest. We apologize and are disappointed to read our hotel’s service and facilities did not provide the value you were hoping for. Please know we conduct competitive pricing analyses several times and our pricing is in line with other hotels in our vicinity. Kindly note we have a full-size refrigerator with ice trays for guests’ convenience in every room and therefore, we do not have ice machines. Since we are an extended stay property, our guests often bring their personal items like hair-dryers, toi... read more

Business response:

Thank you for taking time to review your stay. We're disappointed we fell short of your expectations and apologize for not providing the level of service and comfort you deserved. We will definitely step up our game and hope we have a chance to restore your confidence in our hotel. Sincerely, Hotel Management 

Business response:

We sincerely apologize for the problems you encountered with the comfort of the bed. We have shared your comments with my engineering department and we are looking into the issue so that we can correct it. Your concern in regard to your bathroom will be shared with our team so the corrective measure can be taken. Please consider giving us one more chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management