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Extended Stay America - Chicago - Skokie
- Hotels
- Skokie, IL
About this business
Location details
5211 Old Orchard Rd., Skokie, IL, 60077, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor management , not clean and smelly, poor attitude by the front desk.
Business response:
Franky, we appreciate your feedback, and we are sorry your stay was unpleasant. Your feedback has been shared with the team to ensure similar mistakes are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Sincerely, Hotel Management
unsatisfactory Poor customer relationship among staff especially the morning shift black lady
Business response:
Thank you for being our guest. We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We are addressing this with our entire team to redouble our efforts so we can be sure to meet the high standards you should always expect from us. We hope you will give us a second chance to deliver the type of hospitality you deserve. Sincerely, Hotel Management
Terrible When I arrived around 8 pm, no one was at reception. There was a note to dial zero on the guest phone. I dialed it and the phone at reception rung. Stupid, no one was there. There were boxes piled up in reception, looked like a warehouse. Finally got my room. They had the AC set on 60 degrees F so was very cold. There were no hangers. I went to phone but the phone was out of order so called on my cell and was told the hotel is out of hangers. No coffee pot. Their continental breakfast was stale muffins and oatmeal p... read more
Business response:
Mark, thank you for evaluating your stay with us. We are sorry your visit was not the best, and we apologize for letting you down. We appreciate you bringing these issues to our attention and hope you will give us another opportunity to provide you with better hospitality on your next trip to the area. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Dirty and dingy towels, smoke coming thru vents in bathroom, dirty bathrooms
Business response:
Please accept my sincere apology for the difficulties you encountered in your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
I had the worst spot for my room, next to elevator and exit door. People going in and out all day, Early morning. I just couldn’t sleep. The front desk staff was not helpful, after arguing with her for 20 minutes to either change my room or refund my money, she finally switch me to another room. I had to ask her for every options I can think of instead the staff trying to accommodate me.
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
Dirty room, short shower curtain which left lots of water on the floor, dogs barking, food left in sink etc
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
This place is garbage !! Stayed here for two days most horrible customer service ever .. you have to bring old towel to front desk in order to get a new one and you have to request for room clean !! Receptionist are rude and will argue with you for small reason.. they only give coffe and muffin to go for breakfast ... don’t recommend this hotel at all !
Business response:
Tenzin, thank you for being our guest. We apologize for one of our staff member being rude to you while you were here and are sorry our breakfast offerings weren't to your satisfaction. Your feedback is discussed with the appropriate individuals in an effort to improve our future guest experiences going forward. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. Towels and other articles are available and complimentary at the front desk. Counting on y... read more
Wish I’d never found this place Staff didn’t know my room was prepaid. Staff very rarely was anywhere to be found. Never asked if I wanted my room to be cleaned. Generally a very bad experience. Will never return there!!!
Business response:
Robert, thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Skokie
How is Extended Stay America - Chicago - Skokie rated?
Extended Stay America - Chicago - Skokie has a 3.4 star rating with 2,471 reviews.
When is Extended Stay America - Chicago - Skokie open?
Extended Stay America - Chicago - Skokie is open now. It will close tomorrow at 12:00 a.m.