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Extended Stay America - Chicago - Skokie
- Hotels
- Skokie, IL
About this business
Location details
5211 Old Orchard Rd., Skokie, IL, 60077, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
this is a temporary place for people to stay They say they are a Hotel, but it is really a place for someone looking for temporary housing, they say Free Breakfast, which is only a small table with coffee and a few rolls on it, I would not call that a breakfast. If you are looking for a place to stay on a temporary basis this may be alright, but not as a real Hotel. People were nice and friendly, but never again for us.
Business response:
Thank you for being our guest. Although you liked our associates, we are sorry for not meeting all of your expectations. We have shared your feedback with our team in an effort to improve our service and facilities moving forward. We truly regret the inconvenience you had and hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Ripped off The floor was filthy,the bathroom was disgusting,there were nasty hand prints on the vanity faucets a dirty washcloth was hanging over the shower curtain rod. Saltine crackers are thicker than the pillows. We didn't sleep sound because of the conditions. When I first walked into the lobby I was leary about going any further or even staying at all but we would have been out $300.00. The smell was bad. I can't believe sites like Hotels.com would have this dump on their site. We will never go back at any price. Don't... read more
Business response:
Thank you for your feedback. We are truly sorry the condition of your room was not up to par and we did not meet your expectations. We appreciate you bringing this to our attention, and we want to let you know we are already working to address the problems you mentioned. Our team team conducts routine maintenance throughout the hotel on a regular structured program basis. Your review highlights where we need to refocus our efforts, and I assure you we will. We hope you will consider giving our hotel another chance so we can ... read more
This hotel was awful, not clean, staff was horrible.
Business response:
We sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Please consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
The room smelled like cigar smoke. We were placed in this room because the original room (330) door would not open with our room key
Business response:
Oscar, I apologize for the disappointing stay you had with us. We are sorry for the issues you encountered in your room s and regret the inconvenience it caused. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. I encourage you to try us again in the near future. I am confident you will enjoy a better stay. Sincerely, Hotel Management
Business response:
Thanks for taking the time to post your feedback. We apologize for not being at our best and hope you will give us an opportunity to provide you with the better experience on your next trip to our area. Sincerely, General Manager
It was nasty! The room had a horrible smell once you walk in. Sheets and bed smelled horrible too in addition to all the stains on them. Windows would not close all the way.
Business response:
Thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We only wish that we could have addressed these issues while you were here so that you didn't leave the hotel with a negative impression. We assure you that what you experienced is not the norm and ask that you give us another try whenever you return to the ar... read more
bad bad breakfast
Business response:
Alfred, we apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. We will make note of your feedback as we plan our new offerings. We hope to have a future opportunity to restore your confidence in us. Sincerely, General Manager
They do not like if you book through a third party I booked for 2 bed. I was told that they cannot accommodate us because I booked from another party witch is Hotels.com and therefore I had to share a small size bad. There was not enough shampoo for 2 people, and breakfast was oatmeal and water.
Business response:
Thank you for your feedback. We were disheartened to read about the service problems you experienced when checking in and hope you will accept our sincere apology. This is not the typical feedback we receive about our staff and the service. We love welcoming our guests into their home away from home and ensuring they have everything they need for a great stay. Please know we are taking every possible measure to make sure this does not happen again. We hope you will consider a future stay so we can better demonstrate our comm... read more
Frequently asked questions about Extended Stay America - Chicago - Skokie
How is Extended Stay America - Chicago - Skokie rated?
Extended Stay America - Chicago - Skokie has a 3.4 star rating with 2,471 reviews.
When is Extended Stay America - Chicago - Skokie open?
Extended Stay America - Chicago - Skokie is open now. It will close tomorrow at 12:00 a.m.