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Extended Stay America - Chicago - Skokie
- Hotels
- Skokie, IL
About this business
Location details
5211 Old Orchard Rd., Skokie, IL, 60077, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Would not stay here again Location convenient to facilities and freeway Staff friendly Water in shower did not heat up even after running 20 minutes "Breakfast" is 2 varieties of packaged muffin (small) and two varieties of off-brand cereal bar
Business response:
We appreciate your feedback and apologize for the difficulties you experienced during your stay. We want all of our guests to have an outstanding visit. Your comments have been shared with our team to make sure these issues are not repeated. We hope you will consider a return visit so we can provide you with the hospitality that we wanted you to experience. Sincerely, Hotel Management
Room decor = 1970’s. Bare bones in every sense. False advertising to say “breakfast included” when that means only a raunchy packaged muffin or granola bar (before they run out). DESTROYED my perception of the ESA brand, which used to be quite positive.
Business response:
Thanks for being our guest. We sincerely apologize for not meeting your expectations with regard to your room and our breakfast offerings. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
I checked in on Friday night. The first room had food in the fridge, soiled stained sheets. I went down to the front desk, was given keys to a second room. This room smelled like mildew, mold? The door handle came off of the bathroom door. The toilet also backed up, eventually went down after several hours. I think the smell in the room is from plumbing issues... I was told that I was eligible for a discount but since I booked through Expedia.com no deal! The gesture was nice from the front desk agent. At check out I was ... read more
Business response:
Please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our housekeeping and maintenance teams to take corrective actions. Regarding your concern about the receipt we would like to mention that while making the reservation from the third party website, a guest usually gets the receipt at the same point of time. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management
Sucks!!!
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Business response:
Thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
Cheap price. You get what you pay for. I had to spend one night in this area, and this was a well-priced hotel. At first they made an error in my reservation. I reserved two rooms, but they only had me for one room. Luckily they did have another room available, but insisted that I pay the current rate for the second room which was higher than my original reservation. OK, no big deal as it was another $20. The most annoying part was the principle of that matter that their error caused me to pay more than I had agreed to pay. ... read more
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
No sense of common courtesy, lack of hospitality Security guard/staff had no sense of urgency or any consideration for my friend who was a guest in the room we stayed. She was intoxicated and was giving my name and room number and the security guard said that there was nobody in there and that we never checked in, he cussed her out and called her out by her skin color (black). Something could have happened to my friend. I'm highly dissatisfied with Extended stay. My friend made it to another hotel prior to getting there wher... read more
Business response:
Thank you for bringing this to our attention. We take all guest feedback very seriously. As a result, please allow us some time to look into this matter further so that we can properly address your concerns. Hotel Management
This is the second time happening when we get a room and the heater is not working. I called the front desk and we did get a room in which the heater was working.
Business response:
We sincerely apologize for the maintenance issue with the HVAC unit of your room. Your feedback will be used to improve our performance and so it has been discussed with the concerned team to ensure they deliver better service going ahead. Please consider giving us another opportunity to accommodate you again on a future date and earn your highest marks. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Skokie
How is Extended Stay America - Chicago - Skokie rated?
Extended Stay America - Chicago - Skokie has a 3.4 star rating with 2,471 reviews.
When is Extended Stay America - Chicago - Skokie open?
Extended Stay America - Chicago - Skokie is open now. It will close tomorrow at 12:00 a.m.