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Extended Stay America - Chicago - Skokie
- Hotels
- Skokie, IL
About this business
Location details
5211 Old Orchard Rd., Skokie, IL, 60077, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Location was good Didn’t get adjoining rooms. Had three rooms instead of two that I booked because Expedia overbooked. Beds uncomfortable pillows sucked no ice machine had to go to desk for towels and dishes. Needs upgraded
Business response:
Thank you for your review. We are sorry for not living up to your expectations and regret the inconvenience it caused. Also, our fully equipped kitchens with full-size refrigerator include ice trays for your convenience due to which we do not have ice machines on our property. On a positive note, we are happy you liked our location. Please consider coming again so we can serve you better. Sincerely, Hotel Management
When we entered the room, ants were crawling on the kitchen floor. Heater was so loud, kept as awake all night
Business response:
Thank you for bringing these issues to our attention. We sincerely apologize for the cleanliness and maintenance issues you experienced during your stay. This is certainly not acceptable and will be working with the appropriate department heads to see where we fell short and to ensure it does not happen again. We are really sorry for your experience and hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
Cold and disappointed... The water was very, very cold and failed to warm up despite letting the water run for several minutes (not environmentally-friendly). This was true of the tub/shower water as well as both sink faucets. After contacting the front desk, we were given a key to a different room to shower. We had to return to the front desk TWICE because the new key did not work/was not activated correctly. Finally, we were given a key to a THIRD room to shower. Even in that room, the water temperature was not very warm n... read more
Business response:
Kahoua, we would like to apologize for the issues you experienced during your stay. As you have experienced in the past from being our frequent guest, this type of stay is not typical of our hotel and the service we deliver. Unfortunately, maintenance issues do arise from time to time, and once identified we work as quickly as possible to get everything fully operational. We appreciate your feedback, and we do hope you will choose to stay with us again so we can show you the great stay you are familiar with and deserve. Sin... read more
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
무료 주차장만 만족 하는곳 잠만자고 나온느낌..아침7시 로비엔 아무도 없고..조식은 어디서 하는지 알수가 없어 굶었다.
Business response:
Jin, thank you for your candid review. We are happy to know you liked our parking facility, but we are sorry that you were unhappy with our breakfast offerings. We hope you will consider staying with us again as we would love to provide you with an excellent experience. Sincerely, Hotel Management
Bad communication I have stayed at this hotel several times ... and generally am very easy to please but this last visit I woke up at about 1030 the water turned off right in the middle of me taking a shower . I called the front desk and they told me that the had told all the guests upon checking in that the water was going to be off at 1030 for about 6 hrs . No one told me that when I checked in nor did I get a notice at my door or slipped under the door . I had my baby with me and was not able to get her bottles washed nor... read more
Business response:
Thank you for choosing to stay at our hotel once again. We are sorry for the issues you had while being here and regret the inconvenience it caused. Our Maintenance team conducts routine maintenance throughout the hotel on a regular structured program basis. Your review highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit. Sincerely, Hotel Management
Probably won't stay again... We stayed on 12/25/17...a very cold day in the Chicago area...the room was freezing and we quickly determined why....the windows were not closed all the way. very dated, bare necessity hotel. the continental breakfast was granola bars and coffee....
Business response:
Thanks for evaluating your experience at our hotel. Although you liked our location, we apologize for the difficulties you encountered while being here. Your feedback is shared with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. We hope the positive aspects of your visit will bring you back to us. Sincerely, Hotel Management
Bad choice. Price was right but the place was dark and dingy. The room was old and tired and no maid service. The bar of soap barley lasted 1 day. We left after 2 days of a 3 day stay. Never again!
Business response:
Mary, we apologize for falling short of your expectations and the issues you encountered while being here. Your observations regarding the condition of your room have been shared with appropriate individuals in our organization with an effort to improve our future guest experiences. Kindly note that we do housekeeping on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. Please give us a chance to improve our impression and redeem ourselves on a future date. Sincerely, Hotel Management
find another place lazy housekeepers, didn't bother cleaning off the mirror from previous occupant,had all kinds of splash marks on mirror, even splashes of toothpaste. On a cold night I arrived with the two windows wide open, freezing cold and the heater/air conditioner had horrible temperature control. on top of all this they placed the smoke detector right on top of the bed and it had a flashing light all night. i barely got three hours of sleep
Business response:
Florence, please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our housekeeping and maintenance teams to take the corrective actions. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Skokie
How is Extended Stay America - Chicago - Skokie rated?
Extended Stay America - Chicago - Skokie has a 3.4 star rating with 2,471 reviews.
When is Extended Stay America - Chicago - Skokie open?
Extended Stay America - Chicago - Skokie is open now. It will close tomorrow at 12:00 a.m.