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Extended Stay America - Chicago - Skokie
- Hotels
- Skokie, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
5211 Old Orchard Rd., Skokie, IL, 60077, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Asks you to pay for WiFi, no breakfast, no coffee maker in room even though there is a kitchenette, no pads or pens, building door locks at 11 pm
Business response:
Thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
When I filtered nearby hotels to including breakfast, I never imagined there was such a thing as “on the go breakfast”. Apparently the breakfast her is literally a gronola bar and coffee. On top of that, they didn’t have many soaps nor shampoos at the front desk. The front desk people were nice though and so was the room service staff. Also, their room service cleans up the rooms by weekly basis..
Business response:
Thank you for your feedback. We are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We are also sorry for the inconvenience you experienced due to the shortage of toiletries. We are reviewing this situation with our staff to ensure these items are always well-stocked. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Managem... read more
It was clean and per friendly. The room was clean.
Business response:
Thank you for the nice feedback about your stay at Extended Stay America. We are delighted to know you were impressed with the cleanliness of our accommodations and that you liked our pet-friendly feature. We appreciate your comments and look forward to your future visit. Sincerely, Hotel Management
Hotel did not have the reservation number. Had to call Expedia customer service to expedite the reservation.
Business response:
Thank you so much for choosing our hotel. We apologize for the challenges you experienced during check-in. Your comments show us where we have room to improve and rest assured, we will. We are delighted you left the hotel with an overall good impression. Thank you again for being our guest. Please come back and see us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Skokie
How is Extended Stay America - Chicago - Skokie rated?
Extended Stay America - Chicago - Skokie has a 4.2 star rating with 1,454 reviews.
When is Extended Stay America - Chicago - Skokie open?
Extended Stay America - Chicago - Skokie is open now. It will close tomorrow at 12:00 a.m.