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Extended Stay America - Chicago - Skokie
- Hotels
- Skokie, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
5211 Old Orchard Rd., Skokie, IL, 60077, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dated and worn. If you need amenities (coffee maker or anything beyond towels and tissue), you have to ask for them. On the positive side, the staff were super!
Business response:
Thank you for your review of your recent stay. Although you liked our friendly staff, we apologize for your disappointment with our hotel's policy. We are also sorry our hotel did not meet your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future updates. We appreciate your business and hope to have another chance to provide you with a better experience. Sincerely, Hotel Management
Great staff! Jasmine and Azaria were so kind and accommodating!
Business response:
Thank you for sharing your wonderful review of your visit to Extended Stay America. Our goal is to make your stay as comfortable as possible and to assist you with whatever you need, so it is nice to know our team accomplished this during your visit. We especially appreciate your lovely comments recognizing the service provided by Jasmine and Azaria, and we will be sure to share your compliments with them. Thank you again, and we look forward to hosting you again soon. Sincerely, Hotel Management
Thin towels, no kitchenware at all, one tiny shampoo, no maid service.
Business response:
Thank you for your review of your stay. We apologize for your disappointment with your stay at our hotel. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights. However, these services are always available upon request for an additional fee. We also offer complimentary toiletries and kitchenware at the front desk. In response to your feedback, we will be coaching our front desk staff to ensure we are clearly communicating our services and amenities during guest arriv... read more
Not satisfied with my stay. The room I reserved was for a queen bed. The room i got had a full size bed and when i called the front desk they told me i was in a queen room and they cantv do anything about it. The bed was clearly a full size and very uncomfortable. The bed sheets had hair all over from a previous customer and the sheets
Business response:
We sincerely apologize for the reservation issue you had and that our associates at the front desk could not make amends to this problem. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
The price was good. No coffee maker in the room was disappointing. Very simple basic hotel
Business response:
Thank you for your recent stay and your candid feedback. We are happy that overall, you enjoyed your stay and found us to be a great value. Kindly note, coffee maker are available at the front desk at any time. We appreciate your patience and would love for you to return for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Skokie
How is Extended Stay America - Chicago - Skokie rated?
Extended Stay America - Chicago - Skokie has a 4.2 star rating with 1,323 reviews.
When is Extended Stay America - Chicago - Skokie open?
Extended Stay America - Chicago - Skokie is open now. It will close tomorrow at 12:00 a.m.