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Extended Stay America - Chicago - Skokie
- Hotels
- Skokie, IL
About this business
Location details
5211 Old Orchard Rd., Skokie, IL, 60077, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for sharing your kind rating. It is great to see you enjoyed your visit and that you were satisfied with all that we have to offer at Extended Stay America. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management
Good location, clean but in the 3 rooms I was shuffled around to over 2 nights for availability issues, there was a musky smell in each of them.
Business response:
Thank you for taking the time to share your feedback. Please accept our apologies for the problems with your rooms and any inconvenience caused by moving to a new one after your arrival. Our rooms are subjected to strict standards of cleanliness, and what you described is not acceptable, or normal at our hotel. Please know this is not usual for us, and we assure you we will look into the situation further. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
The staff was very friendly, which is why I didn't give the hotel a lower rating. The hotel looks okay from the outside, but the room was in bad need of updating... window screen hanging off, broken bath drain, cabinet veneer pealing off, and a list of other items that needed replacement. We were only there for one night; I would have switched hotels if staying longer. In the morning, there is a coffee cart with granola bars and small pre-packaged muffins near the front door; no other food or drink available.
Business response:
Please accept my sincere apology for the difficulties you encountered in your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We truly regret the inconvenience it caused. We hope you will consider and ... read more
Not are changed towell, not cleaned dayly the room
Business response:
Thank you for your staying with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their own personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. But, we would like to inform you that towels are exchanged at the front desk and it’s complimentary. Our housekeeping is done on a weekly ba... read more
Business response:
Amanda, we are so glad you enjoyed your time at Extended Stay America. Thank you for your nice rating, and we look forward to your next visit. Sincerely, Hotel Management
I only had one plastic cup in the room. I went to the front desk to ask for some glasses and they offered me 2 plastic glasses,one was cracked. No coffee maker in the room. Please offer at least two glasses per room
Business response:
Thank you for your honest evaluation. It is obvious from your comments that we didn't live up to your expectations. Please accept our apology for the inconvenience you had with regard to the kitchenware provided. Your constructive feedback is appreciated, and we hope you will come back to see us soon. Sincerely, Hotel Management
Business response:
Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
Business response:
Ron, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Everything was great. The room was clean and very nice. The staff was very professional and polite.
Business response:
Thank you for taking the time to share your experience at Extended Stay America. It is a delight to know you liked your well-appointed room and that you were impressed with the courteous service provided by our staff. On behalf of everyone here, we invite you to visit us again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Skokie
How is Extended Stay America - Chicago - Skokie rated?
Extended Stay America - Chicago - Skokie has a 3.4 star rating with 2,471 reviews.
When is Extended Stay America - Chicago - Skokie open?
Extended Stay America - Chicago - Skokie is open now. It will close tomorrow at 12:00 a.m.