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Extended Stay America - Chicago - Skokie
- Hotels
- Skokie, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
5211 Old Orchard Rd., Skokie, IL, 60077, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
OK accommodations for the price This was on the cheaper end of hotels I found in the area. The room was recently renovated and clean. The mattress was older & dipped in the center. There was no hot water in our room, and when I told the front desk in the morning, he responded that it was strange no one else had complained of that. Breakfast was included, which was coffee, cereal bars and oatmeal packets. Not what I was expecting but not terrible.
Business response:
Thank you for the review. Please accept our apology for not meeting all of your expectations. We want every guest to have a comfortable experience, and regrettably, we did not succeed in your case. We will be working with the staff to make sure we don't repeat our mistakes. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Old and tired with disinterested staff This place is just really drab and tired. Needs an update badly. Staff are not really motivated. When I asked the girl on reception on my arrival where I could eat locally I was just told "oh it's only fast food round here" and she mentioned the cheese factory and that was it! I found out the next day from my business clients that there were a number of places locally I could have gone to within a couple of minutes drive - one of which he took me to himself. Theres no information I the ... read more
Business response:
Pamela, thank you for your feedback, and we are sorry you encountered some issues with our services. It is very unusual for our team to be unresponsive to the needs of a guest. We sincerely apologize this was the case during your stay, and have shared your feedback with our associates. We will use this as a training opportunity to improve our service delivery moving forward. We hope to see you again and provide you with a perfect experience. Sincerely, Hotel Management
Coffee and Receipt Nobody at Front desk could print receipt or make coffee prior to 6 AM. Walked put at 5:45 AM, and was told no coffee until 6?
Business response:
Thanks for being our guest. We are sorry for the service issues you had while you were here, and have shared this with our team for review and action. We hope we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
It was a great place for me and my husband to spent our first night together.
Business response:
Thank you for staying at Extended Stay America. We are delighted to read you and your husband had a great time here. Thanks for being our guest, and we look forward to welcoming you both back soon. Sincerely, Hotel Management
Business response:
Richard, thanks for taking the time to share your fantastic rating of Extended Stay America. We appreciate you being our guest and look forward to your next visit. Sincerely, Hotel Management
convenient hotel I think that this was a very clean hotel. Since it is close to the highway, it was very crowded on the weekend.
Business response:
Thank you for staying at Extended Stay America. We are glad to read you liked our well-kept property and convenient location. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Jacob, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Not so great but not so bad It is an alright place. No dishwasher!! They gave me small pouches of dishwasher soap. Maybe I could have asked for more. Breakfast is granola bars and muffins with coffee.
Business response:
Girish, thank you for reviewing us. We are happy to know you had an overall pleasant stay, but we are sorry we missed meeting some of your expectations. We hope to welcome you back for a much better experience. Sincerely, Hotel Management
Business response:
Thelam, thank you for your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Skokie
How is Extended Stay America - Chicago - Skokie rated?
Extended Stay America - Chicago - Skokie has a 4.2 star rating with 1,323 reviews.
When is Extended Stay America - Chicago - Skokie open?
Extended Stay America - Chicago - Skokie is open now. It will close tomorrow at 12:00 a.m.