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Extended Stay America - Chicago - Skokie
- Hotels
- Skokie, IL
About this business
Location details
5211 Old Orchard Rd., Skokie, IL, 60077, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Renovate this hotel, please!!! I hate to leave this review but I feel as if it’s necessary…. Upon arrival, I noticed that the lobby wasn’t the cleanest. While traveling to my room, there was this odd smell that permeated the entire building and the hall carpets were filthy!!! Once in my assigned room, I couldn’t relax bc it was freezing. Someone had turned the off. Bc I had to leave out for work, I didn’t have a chance to inspect the room fully. Later in the evening, when I was getting ready to shower I noticed a long hair a... read more
Business response:
Dear Guest, We sincerely apologize for the experience you described. We understand the importance of a clean and comfortable environment and regret not meeting these expectations during your stay. We are sorry for the issues you encountered with cleanliness, temperature control, and the property's overall condition. Your feedback is valuable to us, and we will be addressing these concerns with our team to make necessary improvements. We also appreciate your kind words about our evening staff member. We hope you will give us ... read more
The Property has a great location but the room smelled a bit like mold. I had to go to front desk for toilet paper because he wouldnt deliver it to my room in floor 1. Next day, no kitchen utensils at all and I had to go get it again to front desk. Employees smoking weed right at the entrance with no shame at all. Not recommended
Business response:
Dear Eugenio, We regret that your stay did not meet your expectations. We understand the importance of a clean and comfortable environment and apologize for the issues you encountered with room conditions and service. We also apologize for the inappropriate behavior you observed. Your feedback is essential, and we are actively working to improve our guest's experience. We hope you will consider returning for a more pleasant stay in the future.Sincerely,Hotel Management
From announcing my room number in the lobby, to the horrible smell that kept me from unpacking, to the dirty bathroom mirror, the heavy old doors that slammed constantly? The paper thin walls so I could hear every screaming kid in there, the sheets that had stains, the toilet that wouldn’t flush, the 1980’s bathroom, or the smokers convention outside. Take your pick. Not a great stay. Would not recommend it
Business response:
Dear Jacqui, We sincerely apologize for the issues you encountered during your stay, including the room condition, noise, and cleanliness concerns. We understand the impact these factors had on your comfort and regret the inconvenience caused. Your feedback is invaluable to us, and we are committed to addressing these areas with our team to improve our guest experience. We hope you will give us another opportunity to provide a more comfortable stay in the future.Sincerely,Hotel Management
Sticky floors Shower that sprayed and wet entire bathroom
Business response:
Dear Casey,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the condition of the floors and the shower in your room. This is not the standard we strive to provide, and our housekeeping and maintenance teams will address your concerns promptly. We appreciate your input and are committed to making improvements to ensure a better experience for our guests. Should you choose to stay with us again, we will do our best to provide a more comfortable visit.Sincerely,Hotel Managem... read more
Excellent personnel but accommodations need upgrades!
Business response:
Dear Cecilia,Thank you for sharing your feedback. We’re pleased to hear that you found our team excellent, as providing great service is a top priority for us. However, we sincerely regret that our accommodations did not meet your expectations. Please know that we are actively working to enhance our facilities and ensure a more comfortable stay for our guests. Your input is invaluable in helping us identify areas for improvement, and we hope to have the opportunity to welcome you back in the future to experience these update... read more
Not that good of a stay.
Business response:
Dear Richard, Thank you for choosing our hotel during your recent visit. We sincerely apologize that your stay did not meet your expectations. We understand how important it is to have a comfortable and enjoyable experience, and we regret that we fell short. Your feedback is invaluable, and we are committed to improving our accommodations and services. We hope you will consider staying with us again, and we look forward to the opportunity to provide you with a better experience.Sincerely,Hotel Management
Take-and-go doesn't count as a breakfast The main reason for low/2-star rating is breakfast. We got the room because breakfast was included. But it was "take-and-go breakfast" which is not breakfast. Oatmeal pouches but hot water was empty. No coffee first visit except for packets. Second try they had low quality coffee. No nutribars and muffins first visit. Came back before checkout and there was bars and muffins. Under bed was dusty. Expect better to control for pests. Room was fine. Hallway was dingy with horrible carpet.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We apologize for the inconvenience you faced with the breakfast options, as well as the issues with the cleanliness of your room and the hallway. We understand how important a satisfying breakfast experience is, and we regret that we did not meet your expectations in this area. We are addressing the breakfast setup and ensuring more consistency in its offerings. Additionally, your feedback regarding cleanliness and pest control will be shared with our team t... read more
Frequently asked questions about Extended Stay America - Chicago - Skokie
How is Extended Stay America - Chicago - Skokie rated?
Extended Stay America - Chicago - Skokie has a 3.4 star rating with 2,471 reviews.
When is Extended Stay America - Chicago - Skokie open?
Extended Stay America - Chicago - Skokie is open now. It will close tomorrow at 12:00 a.m.