This profile has been claimed by the business owner or representative.
Extended Stay America - Chicago - Skokie
- Hotels
- Skokie, IL
About this business
Location details
5211 Old Orchard Rd., Skokie, IL, 60077, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
show the real deal The hotel was in horrible condition. It was under construction. The pictures on the website were not an accurate assessment of the condition of the hotel. The room had chipped paint, tile; there was a bug in one of the plastic cups; it was not clean or fresh; The ONLY thing that was good about this hotel was the hotel staff person, Tommy at the front desk, who process my refund as we had to go and stay at another hotel.
Business response:
Dear Guest, Thank you for the feedback regarding your recent stay. We sincerely apologize for the condition of the property during your visit and for the disappointment caused by the discrepancy between our online images and your experience. While construction can occasionally disrupt the guest experience, we strive to minimize its impact and regret that we fell short in your case. Cleanliness is a top priority, and your concerns will be reviewed with our team to ensure improvements. We are pleased that Tommy provided excell... read more
Not the nicest hotel. Lobby always seemed to have people hanging around in it and it is a small lobby. Didn't really feel the safest.
Business response:
Dear David, Thank you for sharing your experience. We regret that the atmosphere in our lobby affected your comfort. Our goal is to create a welcoming environment for all guests, and we apologize if this fell short during your stay. We are committed to enhancing our guests' experience and will address your feedback with our team to ensure a more inviting and secure environment. Your comments are valuable to us, and we are working to make improvements that provide every guest with a more comfortable stay. We hope you will con... read more
Nothing they say they had for service , They provide
Business response:
Dear Maria, Thank you for your feedback and for being our guest. We sincerely apologize for not meeting your expectations during your stay. We strive to provide wonderful hospitality to all our guests, and we regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We truly appreciate your understanding and hope you will consider giving us a second chance in the future.Sincerely, Hotel Management
Booked a room with 2 beds. When I showed up, they gave me a room with one bed. This will not fit a family of four. I ended up renting another hotel. Very bad service.
Business response:
Dear Trung, We want to apologize for the room reservation issues you faced during your arrival. We regret any frustration and inconvenience this caused, and we are very grateful for your patience. We do everything possible to honor these requests; however, it is not always possible, depending on our occupancy. We hope that we will have a future opportunity to show you the exceptional stay we are committed to providing every guest.Sincerely,Hotel Management
I would find other arrangements if you are only planning on staying temporarily. The rooms are not extremely comfortable and the hotel could use a deep clean.
Business response:
Dear Michael, Thank you for sharing your experience with us. We sincerely apologize that your stay did not meet your expectations. Our goal is to provide a clean and comfortable environment for all our guests, and we regret falling short in this instance. Please know that we are committed to improving our services and will address your concerns with our team to ensure a more pleasant experience for our guests in the future. We truly value your feedback, and we hope you will consider giving us another opportunity to provide y... read more
Room had a musty smell. And somehow there was a wad of hair underneath one the handtowels they laid out, it was jutting out in plain sight. The floors felt a little sticky, I don't think they were dirty but the material of the floor and whatever cleaner they used gave that effect. The beds were actually nice and clean, so I can't say this was the dirtiest hotel experience but the smell when we walked in gave bad impression.
Business response:
Dear Alexander, Thank you for sharing your experience with us. We sincerely apologize for the discomfort caused by the room and the cleanliness issues you encountered during your stay. We understand how these factors can impact your overall impression, and we appreciate you bringing them to our attention. While we strive for a clean and comfortable environment, we regret that we fell short in this instance. Your feedback is invaluable as we continually work to improve our services and enhance our guests' experiences. We're g... read more
Unhappy Door was locked and it took a long time to open it to check in I asked for iron table they didn’t have in room or extra one to use Shower head was leaking The tube was not clean Never again
Business response:
Dear Martin, Thank you for your feedback. We sincerely apologize for the inconvenience you encountered during your stay. We understand how frustrating it can be when expectations are not met, and we are committed to addressing these concerns with our team to implement necessary improvements. Your comfort and satisfaction are very important to us, and we appreciate you bringing these matters to our attention. We hope you will consider giving us another chance in the future, allowing us the opportunity to provide you with a mu... read more
Not happy We arrived late however i did list that on the special request note. First we can not check in. Due to the system updating. Then when they finally did get us a room. The ac/ heater disnt work, room was hot! Half the curtains were tore down, stains on the chairs. Took us 45 minutes to get a room i made a reservation for. Thr employees were very friendly and as helpful as they could be. Then i noticed they ocer charged me by almost 20 bucks.
Business response:
Dear Lisa, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
It says breakfast included. They only have a coffe and tea machine in front of the reception. No tables, no seats..
Business response:
Dear Alex, Thank you for your feedback. We sincerely apologize for the disappointment you experienced regarding the breakfast offerings and the lack of seating and tables in the breakfast area. We understand how important it is to start your day with a satisfying breakfast. Your comments are valuable, and we are committed to improving our amenities to better meet our guests' needs. We appreciate you bringing this to our attention and hope you will consider giving us another opportunity to provide you with a more enjoyable st... read more
Frequently asked questions about Extended Stay America - Chicago - Skokie
How is Extended Stay America - Chicago - Skokie rated?
Extended Stay America - Chicago - Skokie has a 3.4 star rating with 2,471 reviews.
When is Extended Stay America - Chicago - Skokie open?
Extended Stay America - Chicago - Skokie is open now. It will close tomorrow at 12:00 a.m.