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Extended Stay America - Chicago - Vernon Hills - Lake Forest
- Hotels
- Vernon Hills, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
215 N. Milwaukee Ave., Vernon Hills, IL, 60061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very nice but the beds could be more comfortable a Very nice but the beds could be more comfortable and have a couch in the room everything else was good
Business response:
Debbie, thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you had a pleasant stay with us. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Great and friendly staff. However, the whole building smelled like cigarette smoke, as well as our room. I will not stay at another extended stay again because of this.
Business response:
Thank you for your candid evaluation. We are glad you had a pleasant stay overall and that you were pleased with the service our associates delivered. However, we apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
It was loud on floor, dogs barking all night People loud in hall doors closing and opening all night Air conditioning in room was loud and making noises
Business response:
Thank you for your review. We are sorry for the noise issue you encountered and regret the inconvenience caused. We wish we had the opportunity to address this while you were here, as we would have done our best to ensure you were comfortable. We hope you will give us the chance to make it up to you on a future visit. Sincerely, Hotel Management
The staff was really nice and accommodating. The bed and sheets weren’t really comfortable. Free parking and location was close to everything you need.
Business response:
Thank you for being our guest. It's a pleasure to know you liked our location and were impressed with our courteous associates. However, we regret your disappointment with the bedding. We wish we had the opportunity to address this while you were here, as we would have done our best to ensure you were comfortable. We hope the otherwise positive aspects of your visit will bring you back to us for an even better experience. Sincerely, Hotel Management
I didn't realize when I booked that they didn't have pool neither enjoyable sitting area for my party.
It was an okay stay. Staff was amazing! The hotel itself felt outdated and our room had a weird smell to it and felt stuffy.
Business response:
Emily, thank you for posting a review of your recent stay. We are glad you had a pleasant stay overall and that you were pleased with the service our associates delivered. However, we regret not meeting your expectations and apologize for the concerns you had with your room. We will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We will also share your comments regarding the overall condition of our hotel with the appropriate individuals and use them as we plan for fu... read more
Frequently asked questions about Extended Stay America - Chicago - Vernon Hills - Lake Forest
How is Extended Stay America - Chicago - Vernon Hills - Lake Forest rated?
Extended Stay America - Chicago - Vernon Hills - Lake Forest has a 4.2 star rating with 875 reviews.
When is Extended Stay America - Chicago - Vernon Hills - Lake Forest open?
Extended Stay America - Chicago - Vernon Hills - Lake Forest is open now. It will close tomorrow at 12:00 a.m.