This profile has been claimed by the business owner or representative.
Extended Stay America - Chicago - Vernon Hills - Lake Forest
- Hotels
- Vernon Hills, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
215 N. Milwaukee Ave., Vernon Hills, IL, 60061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was very quiet and very clean, the staff was very nice as well.
Business response:
Thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable and the staff friendly. Thank you again for being our guest, and we look forward to seeing you in the future. Sincerely, Hotel Management
I spent a lot of money The room was really dirty I had no maintenance plan to roll the week I was been a nightmare handle maintenance I had asked American so my plan of the room they told me
Business response:
Simone, thank you for your review of your recent stay. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure corrective actions are taken. We do hope you will stay with us another time so we can provide you with a satisfying experience. Sincerely, Hotel Management
A bit run down. Someone else’s hair in the tub. Bed comfortable.
Business response:
Thank you for your review of your recent stay. Although you liked your comfortable bed, we are sorry for the cleanliness issues in your suite. Your feedback will be shared with our housekeeping team for review and action. We will also share your concerns regarding the condition of our property with appropriate individuals in our organization as we begin formulating plans for future updates. We appreciate your constructive feedback and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Manage... read more
Property was fine as to be expected .........::::::::
Amazing staff. I was given 5 star quality service. it was my Home away from home.
Very basic The front desk staff was very pleasant, the room was very basic. While there is a kitchen in the room, you must ask for each item needed- plates, dish towel, toaster- everything. The bathroom had one shampoo and 3 towels- everything was very skimpy. I’ve stayed in other extended type hotels that offered much more and felt more comfortable than this place. imagine moving into an apartment with nothing but your suitcase and you gave an idea of what you’re up against. I’m better prepared when I go camping.
Business response:
Lisa, thank you for posting a review of your stay. We're glad to know you were pleased with the service provided by our associates, but we're sorry for your disappointment with the in-room amenities. Kindly note, our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Please note, kitchenware and toiletries are available at the front ... read more
Frequently asked questions about Extended Stay America - Chicago - Vernon Hills - Lake Forest
How is Extended Stay America - Chicago - Vernon Hills - Lake Forest rated?
Extended Stay America - Chicago - Vernon Hills - Lake Forest has a 4.2 star rating with 875 reviews.
When is Extended Stay America - Chicago - Vernon Hills - Lake Forest open?
Extended Stay America - Chicago - Vernon Hills - Lake Forest is open now. It will close tomorrow at 12:00 a.m.