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Extended Stay America - Chicago - Vernon Hills - Lake Forest
- Hotels
- Vernon Hills, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
215 N. Milwaukee Ave., Vernon Hills, IL, 60061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Internet is sketchy. Connects and disconnects throughout stay.
Business response:
Thank you for being our guest. We apologize for the connectivity issues in your guest room, as we know how frustrating this can be. We have followed up with our engineering team to address and correct these concerns. Thank you also for your feedback, and we hope that you will consider returning to our hotel on your next visit to the area. Sincerely, Hotel Management
The bed was very uncomfortable and not enough blankets on it and pillows.
Business response:
Robert, thank you for being our guest. We apologize for the difficulties you had with our mattress and regret the inconvenience caused. Please know, pillows and blankets are available at the front desk. We value your feedback and hope to see you again for a much better stay. Sincerely, Hotel Management
This motel needs new management.Wifi is out of order.
Business response:
Thank you for your review. We are sorry for the maintenance issue you had with our wifi and regret the inconvenience it caused. We will share your feedback with the appropriate team to fix the problems immediately. We value your feedback and have taken note of it. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The room had a stale smell like it hadn't been cleaned or aired out. The fridge was not on and when I turned it on it was very loud. Unfortunately, I realized this late so how to deal.
Business response:
Thank you for taking the time to review your stay with us. We are sorry about your experience and have brought this to the attention of our housekeeping for review and action. Your concerns regarding the fridge have been shared with the maintenance team to fix it immediately. We do hope you give us another chance in the future to make it up to you. Sincerely, Hotel Management
The room was clean with microwave and refrigerator. Close to shopping centers. Their breakfast was disappointing because they only served coffee, some snacks (one per person), and oatmeal that you need to do by yourself. It has laundry facility but they don't provide or sell detergent, so you have to go to the store to get your laundry supplies.
Business response:
It was a pleasure to have you as our guest at Extended Stay America. We are delighted to read you were impressed with your room and that our location near the shopping center was convenient for your needs. However, we regret the disappointment you had with our grab-and-go breakfast. We hope you will visit us again the next time you visit the area. Sincerely, Hotel Management
Parking lot wasn’t plowed that good and the side walks was icy.
Business response:
Thank you for being our guest. We are sorry for the difficulties you faced in our parking lot. We will share your feedback with the appropriate individuals in our organization. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Stayed the night because my son graduated Navy basic. Just under $100 with two beds. Beds were comfortable and the TV worked. Safe area. The Red Carpet Inn was only $50 and my other son stayed there. It looked safe as well.
Business response:
Thank you for your recent stay at Extended Stay America. We are happy you enjoyed your visit to our hotel. We are also glad you liked your comfortable accommodations. Thank you also for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management
There was no Bar or Food place s in the property. No Restrooms at check in around none at all
Business response:
Rick, thank you so much for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. However, we are sorry for not meeting all of your expectations. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Vernon Hills - Lake Forest
How is Extended Stay America - Chicago - Vernon Hills - Lake Forest rated?
Extended Stay America - Chicago - Vernon Hills - Lake Forest has a 4.2 star rating with 875 reviews.
When is Extended Stay America - Chicago - Vernon Hills - Lake Forest open?
Extended Stay America - Chicago - Vernon Hills - Lake Forest is open now. It will close tomorrow at 12:00 a.m.