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Extended Stay America - Chicago - Vernon Hills - Lake Forest
- Hotels
- Vernon Hills, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
215 N. Milwaukee Ave., Vernon Hills, IL, 60061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hit and miss some days Everything was okay except one of the days I was there I returned to the hotel with my fiancé and there was a used condom in elevator and I tried to ignore it but otherwise decently quiet and decent for short trip. Great customer service though
Convenient and clean Easy to check in and park. Close to the soccer fields we were in town for. Very close to shopping and restaurants.
Business response:
Monique, it was a pleasure having you as our guest at Extended Stay America. Thank you for your nice review and for mentioning our location was convenient for your trip. We get great feedback on our location, and we are happy this made your stay even better. Thank you once more, and we hope to see you again soon. Sincerely, Hotel Management
Very nice but the beds could be more comfortable a Very nice but the beds could be more comfortable and have a couch in the room everything else was good
Business response:
Debbie, thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you had a pleasant stay with us. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Great and friendly staff. However, the whole building smelled like cigarette smoke, as well as our room. I will not stay at another extended stay again because of this.
Business response:
Thank you for your candid evaluation. We are glad you had a pleasant stay overall and that you were pleased with the service our associates delivered. However, we apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
It was loud on floor, dogs barking all night People loud in hall doors closing and opening all night Air conditioning in room was loud and making noises
Business response:
Thank you for your review. We are sorry for the noise issue you encountered and regret the inconvenience caused. We wish we had the opportunity to address this while you were here, as we would have done our best to ensure you were comfortable. We hope you will give us the chance to make it up to you on a future visit. Sincerely, Hotel Management
The staff was really nice and accommodating. The bed and sheets weren’t really comfortable. Free parking and location was close to everything you need.
Business response:
Thank you for being our guest. It's a pleasure to know you liked our location and were impressed with our courteous associates. However, we regret your disappointment with the bedding. We wish we had the opportunity to address this while you were here, as we would have done our best to ensure you were comfortable. We hope the otherwise positive aspects of your visit will bring you back to us for an even better experience. Sincerely, Hotel Management
I didn't realize when I booked that they didn't have pool neither enjoyable sitting area for my party.
Frequently asked questions about Extended Stay America - Chicago - Vernon Hills - Lake Forest
How is Extended Stay America - Chicago - Vernon Hills - Lake Forest rated?
Extended Stay America - Chicago - Vernon Hills - Lake Forest has a 4.2 star rating with 906 reviews.
When is Extended Stay America - Chicago - Vernon Hills - Lake Forest open?
Extended Stay America - Chicago - Vernon Hills - Lake Forest is open now. It will close tomorrow at 12:00 a.m.