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Extended Stay America - Chicago - Vernon Hills - Lake Forest
- Hotels
- Vernon Hills, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
215 N. Milwaukee Ave., Vernon Hills, IL, 60061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No breakfast besiges coffee and muffins / cereal bars. The keys stopped working multiple times.
Business response:
Tom, thank you for being our guest. We are sorry you were unhappy with our grab-and-go breakfast. Your feedback will be shared with our brand leaders to determine new breakfast offerings. Also, we have alerted our front desk team about the keys to ensuring this never happens again. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Very clean and desk service was great it was quick and very helpful
Business response:
Thank you for selecting Extended Stay America for your needs. Delivering relaxing accommodations and excellent service is what we strive for, and we thank you for letting us know we could make this happen for you. Please visit us again when in the area. Sincerely, Hotel Management
The property and grounds around it were clean and quiet.
Business response:
Thank you for your recent visit. We are glad you had an overall great stay, and that you liked our comfortable property as well as a peaceful environment. Thank you again for the excellent review, and we look forward to hosting you again soon. Sincerely, Hotel Management
The room has a full kitchen, however, it is stocked with nothing. Not even paper towels. They explained the reasons for this, and that you were to come to front desk to get what you needed. I didn’t understand why a coffee pot couldn't have been provided without lugging it to your room. Also the items needed for showering was very limited. Just the small bottle of shampoo. No pool.
Business response:
Thank you for your review. We are sorry for your disappointment with our hotel's policy and the inconvenience it caused. We hope the rest of your stay was pleasant with us and look forward to seeing you again soon. Sincerely, Hotel Management
No shampoo was available. Bugs were in the bathroom
Business response:
Thank you for choosing us during your visit to the area. Although from your rating it seems you had a comfortables stay, we are sorry that your room was not properly serviced. Your concern will be shared with our appropriate staff to ensure a better experience going forward. We also apologize for the insects in your bathroom. Our pest control provider will service the hotel, and we are working to ensure procedures are being followed to prevent any future instances. We appreciate your feedback and hope to have you as our gues... read more
Frequently asked questions about Extended Stay America - Chicago - Vernon Hills - Lake Forest
How is Extended Stay America - Chicago - Vernon Hills - Lake Forest rated?
Extended Stay America - Chicago - Vernon Hills - Lake Forest has a 4.2 star rating with 875 reviews.
When is Extended Stay America - Chicago - Vernon Hills - Lake Forest open?
Extended Stay America - Chicago - Vernon Hills - Lake Forest is open now. It will close tomorrow at 12:00 a.m.