Extended Stay America - Chicago - Vernon Hills - Lake Forest

Business response:

Thank you for being our guest. It's a pleasure to know you liked our location and were impressed with our courteous associates. However, we regret your disappointment with the bedding. We wish we had the opportunity to address this while you were here, as we would have done our best to ensure you were comfortable. We hope the otherwise positive aspects of your visit will bring you back to us for an even better experience. Sincerely, Hotel Management 

Business response:

Emily, thank you for posting a review of your recent stay. We are glad you had a pleasant stay overall and that you were pleased with the service our associates delivered. However, we regret not meeting your expectations and apologize for the concerns you had with your room. We will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We will also share your comments regarding the overall condition of our hotel with the appropriate individuals and use them as we plan for fu... read more

Business response:

Thank you for writing a review of your stay at Extended Stay America. We are thrilled to read you liked our well-maintained property and had a great stay. However, we regret any inconvenience. We appreciate your gracious rating and look forward to hosting you again. Sincerely, Hotel Management