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Extended Stay America - Chicago - Vernon Hills - Lake Forest
- Hotels
- Vernon Hills, IL
About this business
Location details
215 N. Milwaukee Ave., Vernon Hills, IL, 60061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good Good for price
Business response:
Jade, thank you for staying at Extended Stay America. We are delighted you had a great time here and that you loved our affordable rates. Thanks for being our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Hotel was nice but the breakfast was below expectation infact I would not call it anything but below average coffee
Business response:
Thanks for evaluating your experience at Extended Stay America. We are pleased to read you liked many aspects of our hotel and had a comfortable stay with us. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Hotel needs some updating, dingy rooms. Fridge in room made lots of clinking noises and made it hard to get any sleep. I had the fan on and still loud.
Business response:
Please accept my sincere apology for the difficulties you encountered in your room. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Not the greatest experience This had the potential to be a great stay, great location, affordable prices, and full sized kitchen for enjoying the local cuisine... but that’s where the fun seemed to end, First was woken up by voices coming from outside, room 210 sits right above the entrance way and the cigarette/ashtray/smoking area which causes people to stand right under the window, a thoughtful person would make this area away from other guests, I could hear every taxi and uber pick up, then comes the knock up the door, i... read more
Business response:
Jason, thank you for sharing your experience. Although you liked our location, we are sorry for not meeting some of your expectations for a restful stay. Our team's first priority is exceptional service to our guests, but we are sorry this was not handled correctly. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. Please visit us again so that we can provide you with a peaceful stay. Sincerely, Hotel Management
The area felt very safe. This was especially important to me since I was alone and visiting my boyfriend
Business response:
Thank you for your 5-star review. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Business response:
Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you again soon. Sincerely, Hotel Management
Comfortable! Bed was super comfortable! The kitchen appliances were out dated, but room was clean and we slept great.
Business response:
Shannon, thanks for the 5-star review of Extended Stay America. We are thrilled to know you liked our offerings and that you experienced a great night’s sleep in your comfy bed. Your feedback for the appliances is discussed with the concerned team. Thank you once again for being our guest, and we look forward to serving you again soon. Sincerely, Hotel Management
Not what I was expecting. Continental Breakfast -- coffee & a cupcake -- I want more!!! Room Cleaning 1 time per week --- not for me.
Business response:
Bob, thank you for choosing to stay with us. We apologize for the inconvenience you had due to our hotel policy and that our grab-and-go breakfast was not to your liking. Please know that our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion and is always available upon request. We will also share your feedback with our Brand Leaders so they can use it while planning any changes to our breakfast offerings. We hope you will give us an opportunity to make this up to you dur... read more
Bad news The whole stay was ruined by the smoker crowd just outside the front door.
Business response:
Richard, we are truly sorry for the issues you experienced due to the other guests on the property and regret the inconvenience it caused. We wish we would have known about this issue as we could have resolved the matter to your satisfaction. We hope that you'll give us a chance to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Vernon Hills - Lake Forest
How is Extended Stay America - Chicago - Vernon Hills - Lake Forest rated?
Extended Stay America - Chicago - Vernon Hills - Lake Forest has a 3.7 star rating with 1,333 reviews.
When is Extended Stay America - Chicago - Vernon Hills - Lake Forest open?
Extended Stay America - Chicago - Vernon Hills - Lake Forest is open now. It will close tomorrow at 12:00 a.m.