This profile has been claimed by the business owner or representative.
Extended Stay America - Chicago - Vernon Hills - Lake Forest
- Hotels
- Vernon Hills, IL
About this business
Location details
215 N. Milwaukee Ave., Vernon Hills, IL, 60061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
No ice machine. Room key cards kept having problems. Continental breakfast was not as expected. No conditioner for my wife. Bed was uncomfortable. Otherwise, the stay was fine.
Business response:
Thank you for being our guest. Although we are glad you had a pleasant time with us, we are sorry for the difficulties you had during your visit. Your comments will be discussed with the concerned team members, and we will be more diligent moving forward. We encourage you to try us again in the near future and are confident you will enjoy a better stay. Sincerely, Hotel Management
Lots of places to shop and eat in the area
Business response:
Jennifer, thanks so much for the nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management
스테이 아메리카 시설이 넓고 깨끗해서 좋았어요. 직접 요리도 할 수 있고요. 그런데 아침이 너무 부실했어요.
Business response:
Dawon, it was a pleasure having you as our guest at Extended Stay America. We are delighted to read you had a great stay with us and that our offerings were to your satisfaction. However, we are sorry for any inconvenience caused to you. Thank you for being our guest, and we look forward to serving you again soon. Sincerely, Hotel Management
The room met our needs for a one night stay. There was a noticeable red stain on the carpet and the room was musty without the A/C running.
Business response:
Thank you for leaving your feedback regarding your overnight stay. We are glad to read you had an overall pleasant visit and liked your room. however, we are sorry for the problems you encountered and assure you these issues have been addressed with the housekeeping and maintenance team members. We hope to have another chance to welcome you back to experience our hotel the way it should be every time you visit. Sincerely, Hotel Management
Almost Hidden gem Everything was fine. A little hard to find. also smokers hangout by from entrance.
Business response:
Richard, thank you for the four-star review of Extended Stay America. We are glad everything went well during your stay and that you liked our offerings. However, we are sorry for the inconvenience caused to you. Thank you once more for the kind comments, and we look forward to hosting you both again soon! Sincerely, Hotel Management
Emergency stay This was the only hotel close to the repair shop where we have our RV ( emergency repair / breakdown) . Initially booked for one night and the first check in was a bit nerve wracking , besides a very late check in , front desk initially can’t find booking , guy was a bit rushed , he made a comment about not seeing clearly because he forgot his glasses . Room was a bit of a nice surprise with the kitchen , it was clean , nice lay out. We had to wait for the mechanic’s findings and we ended up re-booking for ano... read more
Business response:
Thank you for evaluating your stay with us. It is delightful to know you liked your well-equipped room, but we’re sorry for the inconvenience you experienced at the time of check-in. We have shared your concerns with our front-desk team and are working with them so that such situations can be prevented from happening in the future. We appreciate your feedback and hope you will choose Extended Stay America again on your next trip to Vernon Hills. Sincerely, Hotel Management
The staff was very helpful
Business response:
Ralph, thank you for choosing Extended Stay America and taking time to review your stay. It was a pleasure reading about the excellent service you received from our staff. This is what we strive to do every day, so we thank you for acknowledging our efforts. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again in the near future. Sincerely, Hotel Management
Nice hotel, however. Well.. Me and my husband stayed one night, and upon our arrival the appearance was very eye catching. Customer service was weak all across the board. I mean not, nasty or poor, but very dry even in the morning. My thoughts on the continental breaks was a little boring and was always needing to be filled; my husband had to go back two times. The rooms were clean, comfortable and very pleasant, however I thought there should have been: pots, pans, spoons forks, etc. Long story short me and my husband stay ... read more
Business response:
It was a pleasure have to you as our guest at Extended Stay America. We are glad to read you had a comfortable stay and liked your room. We would like to inform you that to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Your feedback is appreciated as it will help us improve our service moving forward. Thanks so much for choosing to stay with us. We look forward to welcoming you and your husband back soon. Si... read more
Frequently asked questions about Extended Stay America - Chicago - Vernon Hills - Lake Forest
How is Extended Stay America - Chicago - Vernon Hills - Lake Forest rated?
Extended Stay America - Chicago - Vernon Hills - Lake Forest has a 3.7 star rating with 1,333 reviews.
When is Extended Stay America - Chicago - Vernon Hills - Lake Forest open?
Extended Stay America - Chicago - Vernon Hills - Lake Forest is open now. It will close tomorrow at 12:00 a.m.