Extended Stay America - Chicago - Vernon Hills - Lake Forest

Business response:

Dear Guest, Thank you for taking the time to share your experience. We're disappointed to hear that your visit fell short of expectations, as providing a welcoming and comfortable environment is important to us. Your observations have been noted and shared with the appropriate teams for review. Guest feedback like yours plays a vital role in guiding improvements. We hope you'll consider returning in the future to see the difference continued efforts can make. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your experience. We are pleased to know you enjoyed some aspects of your stay, though we regret we did not fully meet your expectations. We understand the importance of maintaining a welcoming and updated environment, and your feedback helps us focus on areas that need improvement. We hope to have the opportunity to welcome you again for a better visit in the future.Sincerely,Hotel Management 

Business response:

Dear DaRrell,Thank you for your feedback. We regret that your experience did not align with your expectations based on the photos. We understand the importance of accurate representations and will review our listings to ensure they are reflective of the actual guest experience. We value your comments and appreciate you bringing this to our attention as we continue to improve.Sincerely,Hotel Management 

Business response:

Dear Noemi,We sincerely apologize for the disturbance you experienced during your stay. Your comfort and safety are our top priorities, and we regret that your experience did not reflect our standards. We understand how unsettling this situation must have been. Please know that we take such matters seriously and will review the incident with our team to prevent any future occurrences. If you ever choose to stay again, we will make every effort to ensure a more peaceful and enjoyable experience. Thank you for bringing this to... read more

Business response:

Dear Melissa, Thank you for being our guest. We are glad to hear you had a pleasant stay overall. We appreciate your suggestions regarding the shower and bedding, as we are always looking for ways to improve our guests' experiences. We hope to welcome you back to Extended Stay America for an even better stay in the future!Sincerely,Hotel Management 

Business response:

Dear Melissa, Thank you for sharing your feedback. We apologize for the issues you encountered during your stay. Your comments are valuable, and we will work with our team to address these concerns. We appreciate your input and hope to welcome you back to Extended Stay America for a more comfortable and enjoyable experience in the future.Sincerely,Hotel Management 

Business response:

Dear Lisa, Thank you for reviewing your stay. We are deeply sorry for the discomfort you experienced. Cleanliness and maintenance are top priorities for us, and we regret that your room did not reflect these standards. The concerns you raised, including the fire alarm and ceiling condition will be addressed with our maintenance team to ensure they are resolved promptly. Your feedback is invaluable in helping us improve, and we assure you that steps are being taken to prevent such occurrences in the future. We hope you will g... read more