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Extended Stay America - Chicago - Vernon Hills - Lake Forest
- Hotels
- Vernon Hills, IL
About this business
Location details
215 N. Milwaukee Ave., Vernon Hills, IL, 60061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hallways and rooms smelled like food/ smoke. No housekeeping unless there two weeks or more so had to bring dirty towels to exchange for new ones and empty own trash.
Business response:
Dear Gerard, Thank you for sharing your experience. We're sorry to hear that the atmosphere was not as fresh as expected and that the housekeeping policy caused any inconvenience. Providing a comfortable stay is important, and your comments will help us improve our service. We appreciate your feedback and hope to better meet your expectations in the future.Sincerely,Hotel Management
STILL NO REASON WHY I made my reservation and paid online and was unable to check in. With no reason why.
Business response:
Dear Ke'Vin, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Although all of the doors entering the building are supposed to be locked the men in my section of the hotel put a stick in the door so it would not lock. I would remove it and they would replace it immediately. The staff were not checking it but I was and this went on until 1:00 am in the morning. Many of the residents are older adults, but many are also transient men and construction workers. I would not recommend this building for people concerned about their safety.
Business response:
Dear Leslie, Thank you for your feedback. We sincerely apologize for the security issues you encountered during your stay. Ensuring the safety and comfort of our guests is our utmost priority, and we regret that this was not your experience. Your observations about the door security are concerning, and we will address this issue promptly. We appreciate your patience and understanding and hope to provide a more secure and comfortable environment in the future.Sincerely,Hotel Management
the breakfast was the worst part of the trip, muffins and granola bars - thanks, but no thanks
Business response:
Dear Charles, Thank you for sharing your experience. We are sorry our complimentary breakfast did not meet your expectations. When we receive this type of valuable feedback, it is always shared with the appropriate leaders. Hence, they are aware of our guests' wishes regarding breakfast choices, which assists them in determining future options. We appreciate your input and hope to provide a more enjoyable stay in the future. Thank you for your understanding.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Vernon Hills - Lake Forest
How is Extended Stay America - Chicago - Vernon Hills - Lake Forest rated?
Extended Stay America - Chicago - Vernon Hills - Lake Forest has a 3.7 star rating with 1,338 reviews.
When is Extended Stay America - Chicago - Vernon Hills - Lake Forest open?
Extended Stay America - Chicago - Vernon Hills - Lake Forest is open now. It will close tomorrow at 12:00 a.m.