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Extended Stay America - Chicago - Vernon Hills - Lake Forest
- Hotels
- Vernon Hills, IL
About this business
Location details
215 N. Milwaukee Ave., Vernon Hills, IL, 60061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The building is very old. We were checked in to our first room and there were bugs everywhere. On the window seal, in the kitchen and on the table that was inside of the room. We quickly asked for another room and this one was way cleaner however, the towels were dirty and old. Also there was what looked like pubic hair stuck to one of them. I asked for fresh towels and never received them. At that point I was just completely over it. The staff that was there when I checked out in the morning was by far way more pleasant tha... read more
Business response:
Dear Guest, We are sorry to hear about the issues you encountered during your stay. What you described does not reflect the standards we strive to maintain, and we sincerely apologize for the condition of the first room, the towel situation, and the lack of follow-up from our team. On the other hand, we are glad to hear that the morning staff made a better impression. We appreciate your feedback as it helps us identify where we need to improve. While we regret that we didn’t meet your expectations this time, we hope you will... read more
Did not like this place. Pretty sketch, will not stay here again :(
Dilapidated awful place
Business response:
Dear Timothy, Thank you for taking the time to share your thoughts. We’re genuinely sorry to hear that your experience fell short of expectations. Creating a welcoming and comfortable environment for every guest is a top priority, and feedback like yours is vital as we work to improve. We recognize the importance of maintaining high standards and are actively addressing concerns that impact the guest experience. Please accept our sincere apologies, and we hope to regain your confidence through a significantly better future v... read more
Picked location so it would have microwave/fridge, pet friendly, and breakfast. Breakfast was an oatmeal package or a nutri-grain bar. All the normal extend stay features like plates, were only available by request. We got in late so the last thing I wanted to do was hunt down a front desk person to get a fork and a cup. All bathroom soap and shampoo, also by request. When I went to the desk to get these I was given a face bar and bottle of shampoo. No body soap, no conditioner. My check in was rough as well. The staff was p... read more
Business response:
Dear Kassandra, Thank you for sharing your experience in detail. We regret that your stay did not meet your expectations, especially regarding the limited breakfast options and the need to request basic amenities. We understand how inconvenient this must have been after a long day. We also apologize for the confusion and frustration during check-in, particularly with the pet fee and military discount. Your comments about the bed comfort have been noted, and we will review these concerns with our team. We appreciate your feed... read more
The hotel is too old and smelling, when we entered the room it smelled of musty and the old bed smelled like a wet dog, and they charged us twice for the room.
Business response:
Dear Marisol, Thank you for taking the time to share your experience. We’re very sorry to hear about the odors and the concerns regarding your billing. This is not the impression we want you to leave with. Your comments will be shared with the team for careful review and follow-up. If you haven’t already, please reach out to us directly at the hotel so we can assist you with the charge. We regret the inconvenience caused and appreciate your feedback. Sincerely, Hotel Management
The bathroom sink was stopped up
Business response:
Dear Wyatt, Thank you for your feedback. We appreciate your kind rating and hope that you had an overall pleasant stay with us. However, we are sorry to hear about the maintenance issue with the bathroom sink. That’s certainly not the experience we want our guests to have. We’ll be sure to address this with our maintenance team. We appreciate you bringing it to our attention and are grateful for your patience. We hope to accommodate you again with a stay that exceeds your expectations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Vernon Hills - Lake Forest
How is Extended Stay America - Chicago - Vernon Hills - Lake Forest rated?
Extended Stay America - Chicago - Vernon Hills - Lake Forest has a 3.7 star rating with 1,338 reviews.
When is Extended Stay America - Chicago - Vernon Hills - Lake Forest open?
Extended Stay America - Chicago - Vernon Hills - Lake Forest is open now. It will close tomorrow at 12:00 a.m.