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Extended Stay America - Chicago - Vernon Hills - Lake Forest
- Hotels
- Vernon Hills, IL
About this business
Location details
215 N. Milwaukee Ave., Vernon Hills, IL, 60061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I arrived after 11 and was chastised like a petulant teen for not calling about my "late check in". I had reserved the room for three days. I was traveling from 4 hours away in heavy rain through traffic, notifying my hotel was the last thing on my mind. After getting the run around I was allowed to check in. The person checking me in actually rather rudely pointed to my cell phone and said, "You have a cell phone, you couldn't call?" The property itself is run down. It's not DIRTY like visible filth, more "worn". There was ... read more
Business response:
Dear Erin, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please give us another occasion to host you and provide you with the seamless stay you deserve!Sincer... read more
The gm is rascist beware
Business response:
Dear K, Thank you for your review. We apologize for not meeting your expectations. We treat every guest with respect and authentic, friendly service; therefore, we sincerely apologize if this was not your experience. Your feedback will be used to improve our services, and we appreciate your patience. We encourage you to try us again soon. You will have an exceptional stay that you deserve with confidence. Sincerely,Hotel Management
Staff doesnt know how to address concerns, no creamer for coffee in the morning, bathroom doors was accidentally locked and staff said, nothing can be done since no maintenance workers around.
Business response:
Dear Clarivic, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Also, we apologize for the front desk team's inability to assist you when needed. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Please return, and we provide yo... read more
Do not recommend Not clean. Fridge kept making loud noises all night that woke us up
Business response:
Dear Guest, Thank you for sharing your feedback about your recent stay with us. We apologize that your room did not meet our usual high standards of cleanliness and comfort, and we are also sorry for any inconvenience caused by the noise coming from the refrigerator in your room. Thank you for bringing this to our attention; we will address this accordingly and are very grateful for your patience. We look forward to having you visit with us again. Safe Travels.Sincerely,Hotel Management
I would not recommend this for anyone I got here a few hours ago hoping for a good nights sleep before a big move in the morning and the beds are horrible. Then I finally fell asleep and they start vacuuming in the hallway after midnight. How is anyone supposed to sleep in a hotel that does this?
Business response:
Dear LISA, Thank you for being our guest. On behalf of our entire team, please accept our apologies for your issues with the bedding. We know how important it is to get a good night's sleep and rest well. Our plan is to upgrade our suites soon, including the bedding. Also, we regret the noise concerns you encountered, which impacted your sleep. Please allow us to address this so that such incidents are never repeated for future guests. We hope you give us another opportunity to meet your expectations soon. Sincerely,Hotel Ma... read more
Disappointed in the cleaning of the room.
Business response:
Dear Caleb, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we apologize. We value your feedback and greatly appreciate your patience. We hope you will consider staying with us again, as we would welcome the opportunity to restore your confidence in our hotel.Sincerely,Hotel Management
The room was not clean but it was a last minute reservation and I was there only a few hours.
Business response:
Dear Mark, we are disappointed to learn that we may have overlooked a few issues in your room's preparation, and we apologize for the inconvenience. We have discussed this with our housekeeping staff, and steps are being taken to ensure this is not repeated. We do hope you will stay with us another time for a longer duration so we can provide you with a much more satisfying experience. Sincerely Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Vernon Hills - Lake Forest
How is Extended Stay America - Chicago - Vernon Hills - Lake Forest rated?
Extended Stay America - Chicago - Vernon Hills - Lake Forest has a 3.7 star rating with 1,338 reviews.
When is Extended Stay America - Chicago - Vernon Hills - Lake Forest open?
Extended Stay America - Chicago - Vernon Hills - Lake Forest is open now. It will close tomorrow at 12:00 a.m.