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Extended Stay America - Chicago - Vernon Hills - Lake Forest
- Hotels
- Vernon Hills, IL
About this business
Location details
215 N. Milwaukee Ave., Vernon Hills, IL, 60061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No Forkin’ Way This was probably the worst hotel stay I’ve had. When I arrived a half dozen people were smoking just outside the entrance of the hotel with the “no smoking within 100 feet of entrance” sign. Inside the room the bathroom had a horrible odor. My husband was actually ready to request a room change when we went online and saw many negative reviews about a bad odor on the property. It’s also obvious that the property manager is aware of this odor because a deodorizer is being used in the HVAC system. Every time it... read more
Business response:
Dear Colleen, Thank you for sharing your detailed feedback. We apologize for the challenges you faced during your stay. Your comfort and well-being are of utmost importance, and it’s clear we fell short in several areas. We are addressing your concerns about cleanliness and the issues with amenities to improve our guest experience. We hope to have the opportunity to restore your confidence in our services in the future.Sincerely,Hotel Management.
No way This was probably the worst hotel stay I’ve had. When I arrived a half dozen people were smoking just outside the entrance of the hotel with the “no smoking within 100 feet of entrance” sign. Inside the room the bathroom had a horrible odor. My husband was actually ready to request a room change when we went online and saw many negative reviews about a bad odor on the property. It’s also obvious that the property manager is aware of this odor because a deodorizer is being used in the HVAC system. Every time it turned ... read more
Business response:
Dear Colleen, We regret any disappointment you may have encountered during your stay. Delivering exceptional customer service to all our guests is paramount and a source of pride. We sincerely apologize that your experience did not meet your expectations, and we empathize with your frustration regarding the different issues you brought up. We are reviewing these concerns with our associates to make sure we are promptly and appropriately responding to every guest request. Your feedback is valuable to us, we are committed to p... read more
The room was non-smoking and reeked horribly of cigarette smoke, the floor was very sticky.
Business response:
Dear Alan, Thank you for your feedback. We apologize for the cleanliness issues during your visit. We aim to provide fresh accommodations for all guests and strictly prohibit smoking on our property. We appreciate you bringing this to our attention so we can address it with the respective team. We will ensure our housekeeping staff diligently works to eliminate any lingering smell of smoke and cleanliness concerns of the floor. Please know that this is not the standard we wish to uphold. Your comments are important to us, an... read more
Vending machine didn’t work, but the staff said they couldn’t do anything. Staff was foul mouthed when she didn’t know a guest had come off the elevator. Gave them a bad review when they wrote to me and someone called. She didn’t call to fix my problem - but to tell me I was wrong. I’ve never seen such attitudes. She wanted to have a district manager call me. I told I’d wasted enough time with her on what should have been a minor issue (the vending machine). I guess the saying it is hard to get good help is true for this hot... read more
Business response:
Dear Mark, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Also, we apologize for the problems you mentioned. Our concerned team is included in the discussion to ensure this failure doesn't happen again. Your feedback will help us continuously improve our service and guest experience. Everything we do aims to provide you with an excellent hotel experien... read more
Sheets were dirty and counter was not clean, I requested new sheets and had to put them on myself. Clean the kitchen area and bathroom floor! Never never going back
Business response:
Dear Joseph, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Also, we will instruct them to re-check the rooms before delivery. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management
Took three tries to get our key cards to work. Must ask front desk if you want supplies for your kitchen. One shelf in closet was completely broken upon arrival. Smell in hallway was horrible and unidentifiable. No regular cream for the 6a coffee.
Business response:
Dear THOMAS, Thank you for reviewing our hotel. Please accept our apologies for the difficulties you experienced with your key card and for the inconvenience this caused. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We will share these notes appropriately. We would love another opportunity to show you the great visit we are known for, which you deserve.Sincerely,Hotel Ma... read more
Overall the property looked weathered and old. There was a smell in the room. So noisy too. Couldn’t sleep at all.
Business response:
Dear Diana, Thank you for choosing our location for your stay. We are, however, disheartened to learn that our property failed to meet your expectations, and for this, we extend our sincerest apologies. We take great pride in providing our guests a comfortable and enjoyable stay and understand that we fell short on this occasion. Please be assured that we will do everything possible to address the issues you raised and improve our services. Thank you for choosing our establishment, and we hope to have the opportunity to serv... read more
Frequently asked questions about Extended Stay America - Chicago - Vernon Hills - Lake Forest
How is Extended Stay America - Chicago - Vernon Hills - Lake Forest rated?
Extended Stay America - Chicago - Vernon Hills - Lake Forest has a 3.7 star rating with 1,338 reviews.
When is Extended Stay America - Chicago - Vernon Hills - Lake Forest open?
Extended Stay America - Chicago - Vernon Hills - Lake Forest is open now. It will close tomorrow at 12:00 a.m.