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Extended Stay America - Chicago - Vernon Hills - Lake Forest
- Hotels
- Vernon Hills, IL
About this business
Location details
215 N. Milwaukee Ave., Vernon Hills, IL, 60061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel smelled like dog food. Room was on the first floor and you can hear the noise in the parking lot. Cars playing music, people talking... in addition, one of the hotel occupants decided it was a good idea to "sing" (for lack of a better term) at the top of his lungs at 6:30 in the morning. It went on for almost an hour and he ignored my request to be quiet. And the internet connection took for ever to grant access. And once it did connect, (told me my last name was wrong...) it was slow and disconnected several times mak... read more
Business response:
Michael, thank you for your review. We are sorry for the inconvenience you faced due to the noise from other guests. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We also apologize for the issues you encountered with the internet connectivity and speed and for the inconvenience it caused. We will share your concerns with the engineering team for review and action. We will also share your concerns regarding the odor with the housekeeping ... read more
The property is very old and stuffy. Rooms are so so with small TV.
Business response:
Thank you for staying with us and for taking the time to post a review. We're sorry our hotel did not meet your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management
Not available in the room basic needs like toothpaste.
Business response:
Thank you for staying with us. We apologize for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. We hope you will reconsider and stay with us again so that we can provide you with the type of service that makes you appreciate staying with us. Sincerely, Hotel Management
I did not like that the room we got smelled like curry or spices,it’s really a strong smell like some one cook spices for a week
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
When we arrived, the young man at the desk was very nice. When we got to our room, it had not been well cleaned. We found half eaten bags of chips and other items in the cupboard, and the top cover on the bed smelled so bad I had to take it to the front desk to get another one. I did that the following day and the desk clerk, who was not the same young man as the day before, was extremely rude and even slammed the door going into the laundry area on me when I was trying to talk to him. We did not get a replacement for the it... read more
Business response:
Please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
smelled gross, Towels & sheets were gray not white, 3 towels in room 4 people reserved no ice cleaning service fee if needed, bed & pillows uncomfortable, was not happy with our stay at all
Business response:
Please accept our apologies for the hassle you had and that we could not keep our promise of providing you a clean and comfortable stay. Your feedback regarding the housekeeping issues is shared with the head of the appropriate department as we plan remedial actions that improve our future guests' experiences. We are also sorry for the discomfort you had with bedding. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
It was not properly kept and we brought bed bugs along. The property was musty and the hallways smelled like people were smoking marijuana in their rooms. I am disappointed Orbitz recommends this sort of property. I personally have stayed in other low cost locations but well kept, nice and clean.
Business response:
Dear MC, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
Stained sheets, smelly corridors and rooms, dirty carpets
Business response:
Thank you for staying with us. We are sorry for the odor and cleanliness issue you experienced while here and regret the inconvenience it caused. We have asked our housekeeping staff to make sure this room receives a deep clean. We hope to have the chance to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Vernon Hills - Lake Forest
How is Extended Stay America - Chicago - Vernon Hills - Lake Forest rated?
Extended Stay America - Chicago - Vernon Hills - Lake Forest has a 3.7 star rating with 1,338 reviews.
When is Extended Stay America - Chicago - Vernon Hills - Lake Forest open?
Extended Stay America - Chicago - Vernon Hills - Lake Forest is open now. It will close tomorrow at 12:00 a.m.