Extended Stay America - Chicago - Vernon Hills - Lake Forest

Brenda 

on Expedia

5 years ago

When we arrived, the young man at the desk was very nice. When we got to our room, it had not been well cleaned. We found half eaten bags of chips and other items in the cupboard, and the top cover on the bed smelled so bad I had to take it to the front desk to get another one. I did that the following day and the desk clerk, who was not the same young man as the day before, was extremely rude and even slammed the door going into the laundry area on me when I was trying to talk to him. We did not get a replacement for the it... read more

Anonymous 

on Expedia

5 years ago

smelled gross, Towels & sheets were gray not white, 3 towels in room 4 people reserved no ice cleaning service fee if needed, bed & pillows uncomfortable, was not happy with our stay at all 

MC 

on Expedia

5 years ago

It was not properly kept and we brought bed bugs along. The property was musty and the hallways smelled like people were smoking marijuana in their rooms. I am disappointed Orbitz recommends this sort of property. I personally have stayed in other low cost locations but well kept, nice and clean. 

Anonymous 

on Expedia

5 years ago

Stained sheets, smelly corridors and rooms, dirty carpets 

Anonymous 

on Expedia

6 years ago

El servicio fatal, el hotel tiene cucarachas y aparte no me quisieron cambiar las sábanas, no pedi que me hicueran el cuarto, solamente puedi cambiar las sábanas, estube 2 noches y dijeron que no lo podían hacer, que no abia personal, supuestamente,🤔😖 

Anonymous 

on Expedia

6 years ago

It’s a bed, bathroom and a room. Bare minimum.... 

Anonymous 

on Expedia

6 years ago

Nothing it was horrible i was afraid to go to sleep. 

Anonymous 

on Expedia

6 years ago

Great front desk staff - very friendly. The place is permeated with curry smell - disgusting. Also a lot of mold smells throughout. The advertised breakfast is a bowl of granola bars - with a sign reading "one per person" ... hardly satisfying and a false advert - there is no breakfast 

Anonymous 

on Expedia

6 years ago

The place smells of mold and curry. Friendly staff.