Extended Stay America - Chicago - Vernon Hills - Lincolnshire

Business response:

Darryl, thank you for staying at Extended Stay America. We are glad to read you had a pleasant visit. Please know, as we have the full-size refrigerator which includes ice trays for your convenience, we do not have ice machines on our property. We hope to have the opportunity to welcome you back at a future date. Sincerely, Hotel Management 

Business response:

Thanks for the awesome feedback. We are glad to know your stay with us was comfortable and that you were satisfied with our top-notch service and facilities. It was a pleasure hosting you at Extended Stay America, and we look forward to serving you again soon. Sincerely, Hotel Management 

Business response:

awn, thanks for evaluating your visit to our hotel. We are pleased to read you liked our courteous service provided by our staff and had a comfortable stay with us. However, we offer our sincere apologies for the cleanliness issue. Your feedback is discussed with our housekeeping team for review and action. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management 

Business response:

Thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Gerry, thank you for staying with us and letting us know you had an overall pleasant visit. That being said, we are sorry for the inconvenience you experienced at the time of check-in. We have shared your feedback with the team and will use it as a training opportunity to improve our service delivery. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management 

Business response:

Many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for sharing your rating of Extended Stay America. We are pleased your stay with us was a great one, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted to know how happy you were with your room. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We appreciate your business and hope to welcome you back soon for another enjoyable stay. Sincerely, Hotel Management 

Business response:

Thomas, many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management