Extended Stay America - Chicago - Vernon Hills - Lincolnshire

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

We are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Eric, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for the nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management 

Business response:

Thank you for making Extended Stay America a part of your travel plans. We are glad to know you had a nice time with us, but we regret the disappointment you had with our breakfast offerings. Your concern has been shared with our brand leaders to determine new breakfast choices. Thank you again for your review. We look forward to your next visit! Sincerely, Hotel Management 

Business response:

We are pleased to see you enjoyed your stay with us. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. It was our pleasure accommodating you, and we look forward to seeing you again! Sincerely, Hotel Management 

Business response:

Mary, thank you for being our guest. We are glad to know you enjoyed our location and had a pleasant time with us. However, we are sorry we missed meeting some of your expectations. We appreciate your business and hope to see you back soon so that we can make your next visit a memorable one. Sincerely, Hotel Management 

Business response:

Stephanie, thanks for being our guest. We are glad to read you liked the value we offer and taht our location was perfect for you needs. However, we do apologize you were unhappy with our housekeeping services. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. If we did not communicate this properly at check-in, please accept our apologies. Your feedback has already been shared ... read more