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Extended Stay America - Chicago - Vernon Hills - Lincolnshire
- Hotels
- Vernon Hills, IL
About this business
Location details
675 Woodlands Pkwy., Vernon Hills, IL, 60061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Can’t beat price. Location was perfect, right around the corner from the athletic fields (in town for a tournament at Vernon hills athletic fields). There is a microwave, two burners, fridge/freezer. Room was sufficient size for this family of three and beds were comfortable. There was not one utensil, cup, plate, pot or pan however. There were crumbs and hair inside several drawers. Cupboard doors were broken. Towels were threadbare. We stayed three nights and had no housecleaning service whatsoever. You get what you pay fo... read more
Business response:
Thanks for being our guest. It's nice to read you enjoyed your fully equipped kitchen and that our location was perfect for your needs. However, we are sorry for the issues you experienced in your room. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. Please note, as per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more c... read more
Would have been more convenient if thete was more to the breakfast
Business response:
Jessica, thank you for choosing Extended Stay America. It’s a pleasure knowing your visit with us was an enjoyable one. We will make note of your feedback as we plan any changes to our breakfast offerings. Thank you again for taking time to write about your stay. We look forward to your return visit. Sincerely, Hotel Management
Good Enough I Guess Had to ask to get them to clean the room. Never updated toiletries. Clean enough. Whole room was kind of Meh. It is fine for staying overnight, otherwise, expect nothing else from the facility.
Business response:
Donald, thank you for choosing us for your overnight stay. Although you had an overall pleasant visit, we sincerely apologize if our housekeeping services were not shared with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. We are grateful for the feedback you provided, and we hope you will choose to st... read more
yes Good
Business response:
Bob, thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Good value overall. Hotel was very clean and comfortable enough. Our only real complaint was the pillows were horrible, like marshmallows! So soft that after using three of them to sleep we still woke up with neck aches.
Business response:
Jeanne, thank you for sharing your comments online. It is a delight to know you were impressed with how well-kept our property is and that you found us to be a good value. However, we regret the discomfort you had with the pillows. Thank you once more for staying at Extended Stay America, and we hope to see you soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Vernon Hills - Lincolnshire
How is Extended Stay America - Chicago - Vernon Hills - Lincolnshire rated?
Extended Stay America - Chicago - Vernon Hills - Lincolnshire has a 4.3 star rating with 476 reviews.
When is Extended Stay America - Chicago - Vernon Hills - Lincolnshire open?
Extended Stay America - Chicago - Vernon Hills - Lincolnshire is open now. It will close tomorrow at 12:00 a.m.