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Extended Stay America - Chicago - Vernon Hills - Lincolnshire
- Hotels
- Vernon Hills, IL
About this business
Location details
675 Woodlands Pkwy., Vernon Hills, IL, 60061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Only issue was my room had a funny smell but other then that it was perfect
Business response:
Deja, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hotel Management
Nice place. Everything was perfect except the breakfast. It was instant oatmeal, granola bars and tiny muffins.
Business response:
Tracy, thank you for staying at Extended Stay America. We are glad you had a nice time with us, but we regret not meeting your expectations with our breakfast offerings. Your concern will be shared with our brand leaders to determine new breakfast choices. Thanks again, and we hope to welcome you back in the future. Sincerely, Hotel Management
The Location was very nice, the room was clean and ready, the staff was nice, detailed, and friendly. The Grab n'go breakfast was misleading and should not event be mentioned, coffee and mini muffins, limited options nearby but that's not their fault, 24=hour gym across the street, that was awesome
Business response:
Thank you for taking the time to review your stay at Extended Stay America. We're delighted to know you were pleased with your well-kept room and that the service provided by our associates met all your expectations. However, we're sorry our grab-and-go breakfast was not to your liking. We have made a note of your feedback as we plan any changes to our selections. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Can’t beat price. Location was perfect, right around the corner from the athletic fields (in town for a tournament at Vernon hills athletic fields). There is a microwave, two burners, fridge/freezer. Room was sufficient size for this family of three and beds were comfortable. There was not one utensil, cup, plate, pot or pan however. There were crumbs and hair inside several drawers. Cupboard doors were broken. Towels were threadbare. We stayed three nights and had no housecleaning service whatsoever. You get what you pay fo... read more
Business response:
Thanks for being our guest. It's nice to read you enjoyed your fully equipped kitchen and that our location was perfect for your needs. However, we are sorry for the issues you experienced in your room. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. Please note, as per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more c... read more
Would have been more convenient if thete was more to the breakfast
Business response:
Jessica, thank you for choosing Extended Stay America. It’s a pleasure knowing your visit with us was an enjoyable one. We will make note of your feedback as we plan any changes to our breakfast offerings. Thank you again for taking time to write about your stay. We look forward to your return visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Vernon Hills - Lincolnshire
How is Extended Stay America - Chicago - Vernon Hills - Lincolnshire rated?
Extended Stay America - Chicago - Vernon Hills - Lincolnshire has a 3.7 star rating with 729 reviews.
When is Extended Stay America - Chicago - Vernon Hills - Lincolnshire open?
Extended Stay America - Chicago - Vernon Hills - Lincolnshire is open now. It will close tomorrow at 12:00 a.m.