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Extended Stay America - Chicago - Vernon Hills - Lincolnshire
- Hotels
- Vernon Hills, IL
About this business
Location details
675 Woodlands Pkwy., Vernon Hills, IL, 60061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They down graded my reservation. Charged extra if you want extra towels. Extended stay that does not provide cookware. So if you want to use the kitchen you have to go buy pots and pans ect. The guy in the room next door woke me up at 3 am each morning with his music. No night stand. The receptionist was rude and condescending. For starters. On the positive side, the iron worked good. I will never stay at extended Stay America again.
Business response:
Dear James, Thank you for your candid feedback. We sincerely apologize for the multiple disappointments you experienced during your stay. It’s disheartening to learn that both the accommodations and the service did not meet expectations. Your remarks highlight areas where we need to focus our efforts, and we will share this with the appropriate teams for immediate attention. We appreciate you giving us a try and are truly sorry we fell short. We hope you will return so that we can provide you with a better experience. Sincer... read more
毛巾不洁白
Business response:
Dear Xiaoling, Thank you for your feedback and for choosing to stay with us. We regret any inconvenience related to the condition or appearance of the towels and apologize for not meeting your expectations in this regard. Fresh replacements are always available at the front desk upon request, as we strive to accommodate a variety of guest needs during extended stays. Your comments are truly appreciated, and help guide our ongoing efforts to improve. We hope to welcome you back for a more enjoyable and comfortable visit in th... read more
Decent place but didn't had the type of room and bed we reserved and forced to use smaller bed. The kitchen burners gave wire melting smell as we tried to use and we stopped using it
Business response:
Dear Karthick,While we're pleased you found the property decent; we regret that your reserved room type wasn't available and for the inconvenience caused by the kitchen burners. Your concerns are important, and we will address these matters to ensure a better experience for future stays. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
Waited 15 minutes at the front desk to check in. Went to dinner after. Got back and went to my room. The smell of pot was so overwhelming that i left at 11pm. My eyes were burning, nose plugged up. It was disgusting. My room was lovely and the bed so comfortable. Unfortunately due to smell i coukd not stay. Had to ho chevk into another hotel. What a waste of money.
Business response:
Dear Nancy,Thank you for sharing your experience. It is disappointing to learn that your stay was disrupted by the odor you encountered. Providing a clean and comfortable environment is essential, and it’s regrettable that this impacted your ability to enjoy an otherwise comfortable room. Your feedback will be shared with the team so that these concerns can be addressed promptly. We hope for another opportunity to provide a more positive experience in the future.Sincerely,Hotel Management
My family had been staying here for YEARS but a lot of things changed this year. We noticed no shampoo, body wash or dish soaps. No dish towels and only 2 sets if bathroom towels for a family. With a kitchen hotel isnused to be FREE pots and pans, your plates but nownyou have to pay to get them. You also have to pay for extra towels. Honestly that was a huge slap in the face. If you plan on staying i suggest you bring your own towels and plates, cooking wear and shampoos!
Business response:
Dear Angel, We appreciate your long-term loyalty and are sorry to hear about the changes that impacted your recent stay. Your feedback regarding the availability of toiletries, kitchenware, and towels is valuable, and we understand your frustration. We aim to provide a comfortable experience for all our guests and will review these concerns with our management team. Thank you for sharing your thoughts, and we hope to meet your expectations in the future.Sincerely,Hotel Management
They have significantly reduced the services offered since my last stay; the room was battered and smelly; if the price is extremely reasonable, this is your place; but you will know when asking specifically for your tiny bottle of shampoo, but only between 9am and 10pm, why you got such a deal.
Business response:
Dear Paul, Thank you for your feedback. We apologize for not meeting your expectations regarding our services and the condition of your room. Ensuring a comfortable and pleasant experience is our priority, and we will address these issues with our team immediately. Your comments about the availability of basic toiletries have been noted, and we are working on improvements in this area. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Manag... read more
I booked my reservation and when I arrived at the front desk the front clerks wasn’t available and their system was down and I couldn’t be booked which isn’t thier fault but the accommodation of being told in advance would’ve been a better experience
Business response:
Dear Tamika, Thank you for posting a review of your recent visit to our hotel. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you better in the future. We appreciate your business and hope you will consider staying with us again so we can provide you with the hospitality you should have experienced on this visit. We look forward to welcoming you back to our hotel.Sincerely, Hotel Manageme... read more
I can't register since there were no rooms available
Business response:
Dear Guest, Thank you for reviewing our hotel. We are very sorry for the inconvenience you had. Feedback such as yours helps us identify areas where we can improve. Please rest assured we have discussed your comments with our team members so we can provide you with a much more satisfying experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Vernon Hills - Lincolnshire
How is Extended Stay America - Chicago - Vernon Hills - Lincolnshire rated?
Extended Stay America - Chicago - Vernon Hills - Lincolnshire has a 3.7 star rating with 715 reviews.
When is Extended Stay America - Chicago - Vernon Hills - Lincolnshire open?
Extended Stay America - Chicago - Vernon Hills - Lincolnshire is open now. It will close tomorrow at 12:00 a.m.