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Extended Stay America - Chicago - Vernon Hills - Lincolnshire
- Hotels
- Vernon Hills, IL
About this business
Location details
675 Woodlands Pkwy., Vernon Hills, IL, 60061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My experience: room not clean enough, bathroom sink dirty, towels stained, room smelled like cigars
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
I liked the fact that it was close to where I needed to go in the area.
Business response:
Although your rating does not reflect your review, we are pleased to know our convenient location worked well for you. It was a pleasure hosting you, and we hope to have the chance to do so again in the future. Sincerely, Hotel Management
My room was filthy the property was filthy don't like anything about the property I wish you all will never sent me there
Business response:
Thank you for staying at our hotel. We sincerely apologize for the cleanliness issue that impacted your experience. We assure you to discuss your comments with our housekeeping team to deliver spotless accommodations and surroundings. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
It was super dirty, the bathroom super nasty .... bad experience
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Cleanliness isn’t up to par for what I paid for. The cork in the shower had stains, lamps had markings on the shade, bed sheets made my skin itch after laying on it which makes me wonder if it was ever cleaned. My room gave off a scent that makes staying unbearable. Not the experience I was hoping for and will not be coming back.
Business response:
Tia, on behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management
Tub did not drain properly, no towels in the room
Business response:
Richard, thank you for your review. We failed to provide our customary attention to detail in preparing your room, and we sincerely apologize for the oversight. We will share your feedback with the housekeeping team so that they are more diligent going forward. We are sorry for the inconvenience and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Vernon Hills - Lincolnshire
How is Extended Stay America - Chicago - Vernon Hills - Lincolnshire rated?
Extended Stay America - Chicago - Vernon Hills - Lincolnshire has a 3.7 star rating with 729 reviews.
When is Extended Stay America - Chicago - Vernon Hills - Lincolnshire open?
Extended Stay America - Chicago - Vernon Hills - Lincolnshire is open now. It will close tomorrow at 12:00 a.m.