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Extended Stay America - Chicago - Vernon Hills - Lincolnshire
- Hotels
- Vernon Hills, IL
About this business
Location details
675 Woodlands Pkwy., Vernon Hills, IL, 60061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My room was filthy the property was filthy don't like anything about the property I wish you all will never sent me there
Business response:
Thank you for staying at our hotel. We sincerely apologize for the cleanliness issue that impacted your experience. We assure you to discuss your comments with our housekeeping team to deliver spotless accommodations and surroundings. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
It was super dirty, the bathroom super nasty .... bad experience
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Cleanliness isn’t up to par for what I paid for. The cork in the shower had stains, lamps had markings on the shade, bed sheets made my skin itch after laying on it which makes me wonder if it was ever cleaned. My room gave off a scent that makes staying unbearable. Not the experience I was hoping for and will not be coming back.
Business response:
Tia, on behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management
Tub did not drain properly, no towels in the room
Business response:
Richard, thank you for your review. We failed to provide our customary attention to detail in preparing your room, and we sincerely apologize for the oversight. We will share your feedback with the housekeeping team so that they are more diligent going forward. We are sorry for the inconvenience and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
$135 a night for a dump of a hotel on a wednesday night...
No hot water for two days. No one cared at the management, Really dirty and run down. I took pictures to show my friends how crappy it was. I was supposed to stay 3 days and checked out and went to another hotel. Breakfast is a joke and a bad joke. No one cleaned the room until well after 5:00 PM so I took my own garbage out. DO NOT STAY HERE. It is staffed by kids with no experience and probably on minimum wage..
Business response:
Thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your comments are important for our improvement, so we have discussed them with the appropriate individuals to ensure we deliver much better future guests experiences going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Wake up Unoccupied next-door room had alarm going off at 4 a.m. to 630 & the front desk would not could not turn off. Hmmm
Business response:
Stephen, thank you for being our guest. Please accept our most sincere apologies as your sleep was disturbed by the alarm during your stay and the lack of responsiveness by our team to address the situation. Your feedback is shared with the appropriate team to find out what went wrong and to avoid any issues like this going forward. We hope you will give us another opportunity to put our best foot forward and show you how much we appreciate your business! Sincerely, Hotel Management
This hotel was not clean and sparcly furnished for an extended stay. We left early.
Business response:
Dale, thank you for reviewing your stay with us. We apologize for the cleanliness issues you encountered while you were here and for not meeting some of your expectations. We assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. Please consider coming back so we can make your next trip pleasant in every respect. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Vernon Hills - Lincolnshire
How is Extended Stay America - Chicago - Vernon Hills - Lincolnshire rated?
Extended Stay America - Chicago - Vernon Hills - Lincolnshire has a 3.7 star rating with 715 reviews.
When is Extended Stay America - Chicago - Vernon Hills - Lincolnshire open?
Extended Stay America - Chicago - Vernon Hills - Lincolnshire is open now. It will close tomorrow at 12:00 a.m.