Extended Stay America - Chicago - Vernon Hills - Lincolnshire

Business response:

Thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your comments are important for our improvement, so we have discussed them with the appropriate individuals to ensure we deliver much better future guests experiences going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management 

Business response:

Stephen, thank you for being our guest. Please accept our most sincere apologies as your sleep was disturbed by the alarm during your stay and the lack of responsiveness by our team to address the situation. Your feedback is shared with the appropriate team to find out what went wrong and to avoid any issues like this going forward. We hope you will give us another opportunity to put our best foot forward and show you how much we appreciate your business! Sincerely, Hotel Management 

Business response:

Dale, thank you for reviewing your stay with us. We apologize for the cleanliness issues you encountered while you were here and for not meeting some of your expectations. We assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. Please consider coming back so we can make your next trip pleasant in every respect. Sincerely, Hotel Management 

Business response:

Melissa, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve. Sincerely, Hotel Management 

Business response:

Please accept our apologies for the issues you encountered and less than the favorable experience you had at our hotel. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the standards you should always expect from us. We regret the inconvenience caused and hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, Hotel Management 

Business response:

Thanks for being our guest. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front-desk to communicate this more clearly going forward. It was our pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Ben, thank you for being our guest. We apologize for any miscommunication regarding our in-suite amenities and that our beds were not up to your expectations. Kitchenware for your suite is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. We hope you will give us another chance to impress you on your next trip through this area. Sincerely, Hotel Management 

Business response:

Thank you for letting us know about your stay. Please accept our apologies for the behavior of our staff and for not meeting your expectation with our grab-and-go breakfast. Please be assured that we have discussed your concerns with our front desk team, and we’re taking immediate actions so that we can prevent these problems from occurring again. We will also share your desire regarding our breakfast with our Brand Leaders so they can determine new future offerings. We hope you'll give us another chance to serve you better ... read more