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Extended Stay America - Chicago - Vernon Hills - Lincolnshire
- Hotels
- Vernon Hills, IL
About this business
Location details
675 Woodlands Pkwy., Vernon Hills, IL, 60061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
why now after staying here multiple times Bathroom was dirty, the card holder that they gave us said they deliver cups, silverware ect. To your room but they told me I had to walk down from the 3rd floor to pick up what I wanted from the front desk, are key wouldn't work for our door half the time, and lastly we only had one trash can when all rooms have two.
Business response:
Melissa, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve. Sincerely, Hotel Management
Customer service was disappointing.. Especially from Management
Business response:
Please accept our apologies for the issues you encountered and less than the favorable experience you had at our hotel. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the standards you should always expect from us. We regret the inconvenience caused and hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, Hotel Management
Why have a kitchen with nothing equipped to cook with. I will not stay at this chain of hotels again
Business response:
Thanks for being our guest. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front-desk to communicate this more clearly going forward. It was our pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management
Kitchenette but no dishes glasses cutlery etc. Beds need upgrade
Business response:
Ben, thank you for being our guest. We apologize for any miscommunication regarding our in-suite amenities and that our beds were not up to your expectations. Kitchenware for your suite is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. We hope you will give us another chance to impress you on your next trip through this area. Sincerely, Hotel Management
Al reservar se me indico q ofrecian desayuno puesto q viajaba con niños , mi sorpresa q el desayuno era cafe , te . mufing . y barras de cereal. La persona del front desk...TERRIBLE APTITUD..
Business response:
Thank you for letting us know about your stay. Please accept our apologies for the behavior of our staff and for not meeting your expectation with our grab-and-go breakfast. Please be assured that we have discussed your concerns with our front desk team, and we’re taking immediate actions so that we can prevent these problems from occurring again. We will also share your desire regarding our breakfast with our Brand Leaders so they can determine new future offerings. We hope you'll give us another chance to serve you better ... read more
Very poor service for the price
Business response:
David, thank you for being our guest. We apologize and are disappointed to read our hotel’s service didn’t meet the value you were hoping for. Please know we conduct competitive pricing analyses several times and our pricing is in line with other hotels in our vicinity. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
The worst hotel I have ever stayed in There is no daily cleaning; the breakfast (if that's what you call it) is horrible; the hotel is dark and dingy; and the staff is very unfriendly
Business response:
Sheri, we apologize our facilities and services were not up to your expectations and the inconvenience these caused. We can assure you that what you experienced is not acceptable, and we will be reviewing our guidelines to provide an improved experience for every guest entering our doors. We regret and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Never again I got to the hotel at 1 am, which was 30 minutes after making the reservation on Hotels.com. Had to wait in the lobby for half an hour while the night audit ran (and night clerk went out for a smoke). Goes to check me in and tells me I am at the wrong hotel. I drag my bags back to the car, enter the address off the confirmation on the app, map tells me I am at the right hotel. Drag the bags back in another 10 minutes and oh here is your reservation. Checking out the next day, no one at the front desk for 15 minut... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the service issues you experienced during your stay. Normally our staff does a terrific job of responding to guests' needs, and we are sorry that this was not the case for you. Additionally, we are sorry for the misunderstanding regarding your charges. We thank you for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Business response:
Kevin, thank you for choosing to stay at our hotel. We are terribly sorry for falling short of your expectations during your visit. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Vernon Hills - Lincolnshire
How is Extended Stay America - Chicago - Vernon Hills - Lincolnshire rated?
Extended Stay America - Chicago - Vernon Hills - Lincolnshire has a 3.7 star rating with 715 reviews.
When is Extended Stay America - Chicago - Vernon Hills - Lincolnshire open?
Extended Stay America - Chicago - Vernon Hills - Lincolnshire is open now. It will close tomorrow at 12:00 a.m.