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Extended Stay America - Chicago - Vernon Hills - Lincolnshire
- Hotels
- Vernon Hills, IL
About this business
Location details
675 Woodlands Pkwy., Vernon Hills, IL, 60061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My family had been staying here for YEARS but a lot of things changed this year. We noticed no shampoo, body wash or dish soaps. No dish towels and only 2 sets if bathroom towels for a family. With a kitchen hotel isnused to be FREE pots and pans, your plates but nownyou have to pay to get them. You also have to pay for extra towels. Honestly that was a huge slap in the face. If you plan on staying i suggest you bring your own towels and plates, cooking wear and shampoos!
Business response:
Dear Angel, We appreciate your long-term loyalty and are sorry to hear about the changes that impacted your recent stay. Your feedback regarding the availability of toiletries, kitchenware, and towels is valuable, and we understand your frustration. We aim to provide a comfortable experience for all our guests and will review these concerns with our management team. Thank you for sharing your thoughts, and we hope to meet your expectations in the future.Sincerely,Hotel Management
They have significantly reduced the services offered since my last stay; the room was battered and smelly; if the price is extremely reasonable, this is your place; but you will know when asking specifically for your tiny bottle of shampoo, but only between 9am and 10pm, why you got such a deal.
Business response:
Dear Paul, Thank you for your feedback. We apologize for not meeting your expectations regarding our services and the condition of your room. Ensuring a comfortable and pleasant experience is our priority, and we will address these issues with our team immediately. Your comments about the availability of basic toiletries have been noted, and we are working on improvements in this area. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Manag... read more
I booked my reservation and when I arrived at the front desk the front clerks wasn’t available and their system was down and I couldn’t be booked which isn’t thier fault but the accommodation of being told in advance would’ve been a better experience
Business response:
Dear Tamika, Thank you for posting a review of your recent visit to our hotel. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you better in the future. We appreciate your business and hope you will consider staying with us again so we can provide you with the hospitality you should have experienced on this visit. We look forward to welcoming you back to our hotel.Sincerely, Hotel Manageme... read more
I can't register since there were no rooms available
Business response:
Dear Guest, Thank you for reviewing our hotel. We are very sorry for the inconvenience you had. Feedback such as yours helps us identify areas where we can improve. Please rest assured we have discussed your comments with our team members so we can provide you with a much more satisfying experience in the future.Sincerely,Hotel Management
I require to discard trash. Limited front desk hours plus hard to find staff at the front desk during hours. Old refrigerstor noise wakes mep up at night and running too iften times.just 2 towels for 3 days. No utensil and kitchenwares. I have to buy.
Business response:
Dear dong young, Thank you for choosing to stay at our hotel. Please accept our apologies for the inconvenience you experienced due to our staff not being responsive to your needs. We have also noted your comments regarding the refrigerator, and we understand your frustration regarding the various issues you described. Rest assured that these issues have been addressed with our team and will not be repeated. We truly hope you will give us another chance to prove that we are committed to providing outstanding hospitality to e... read more
when I arrived, they told me that there were no available rooms and the money was debited from the card, I ask you to refund the payment for the room since I could not stay in this hotel
Business response:
Dear Anton, Thank you for the feedback. We were disappointed to learn about your experience. We try to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. If we may be of any further assistance, please reach out to us directly at the hotel. We are grateful for your feedback and your patience.Sincerely,Hotel Management
Amenities were extremely limited. A kitchenette without dishes, cutlery, pans. Elevators didn't work. No staff on site for 12 hours every day - even the police could not believe it! You could not pay us to stay there again.
Business response:
Dear Pam, thank you for choosing our hotel on your recent visit to the area. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. Your feedback is shared with the concerned team to review the areas mentioned. Please consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
Nada
Business response:
Dear vicenmary, thank you for sharing your review. We truly care about delivering excellent service and ensuring our guests' comfort, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Vernon Hills - Lincolnshire
How is Extended Stay America - Chicago - Vernon Hills - Lincolnshire rated?
Extended Stay America - Chicago - Vernon Hills - Lincolnshire has a 3.7 star rating with 729 reviews.
When is Extended Stay America - Chicago - Vernon Hills - Lincolnshire open?
Extended Stay America - Chicago - Vernon Hills - Lincolnshire is open now. It will close tomorrow at 12:00 a.m.