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Extended Stay America - Chicago - Vernon Hills - Lincolnshire
- Hotels
- Vernon Hills, IL
About this business
Location details
675 Woodlands Pkwy., Vernon Hills, IL, 60061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I require to discard trash. Limited front desk hours plus hard to find staff at the front desk during hours. Old refrigerstor noise wakes mep up at night and running too iften times.just 2 towels for 3 days. No utensil and kitchenwares. I have to buy.
Business response:
Dear dong young, Thank you for choosing to stay at our hotel. Please accept our apologies for the inconvenience you experienced due to our staff not being responsive to your needs. We have also noted your comments regarding the refrigerator, and we understand your frustration regarding the various issues you described. Rest assured that these issues have been addressed with our team and will not be repeated. We truly hope you will give us another chance to prove that we are committed to providing outstanding hospitality to e... read more
when I arrived, they told me that there were no available rooms and the money was debited from the card, I ask you to refund the payment for the room since I could not stay in this hotel
Business response:
Dear Anton, Thank you for the feedback. We were disappointed to learn about your experience. We try to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. If we may be of any further assistance, please reach out to us directly at the hotel. We are grateful for your feedback and your patience.Sincerely,Hotel Management
Amenities were extremely limited. A kitchenette without dishes, cutlery, pans. Elevators didn't work. No staff on site for 12 hours every day - even the police could not believe it! You could not pay us to stay there again.
Business response:
Dear Pam, thank you for choosing our hotel on your recent visit to the area. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. Your feedback is shared with the concerned team to review the areas mentioned. Please consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
Nada
Business response:
Dear vicenmary, thank you for sharing your review. We truly care about delivering excellent service and ensuring our guests' comfort, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
My experience: room not clean enough, bathroom sink dirty, towels stained, room smelled like cigars
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
I liked the fact that it was close to where I needed to go in the area.
Business response:
Although your rating does not reflect your review, we are pleased to know our convenient location worked well for you. It was a pleasure hosting you, and we hope to have the chance to do so again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Vernon Hills - Lincolnshire
How is Extended Stay America - Chicago - Vernon Hills - Lincolnshire rated?
Extended Stay America - Chicago - Vernon Hills - Lincolnshire has a 3.7 star rating with 715 reviews.
When is Extended Stay America - Chicago - Vernon Hills - Lincolnshire open?
Extended Stay America - Chicago - Vernon Hills - Lincolnshire is open now. It will close tomorrow at 12:00 a.m.